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knowledge
ttglive.com
Mystery Shopper
from Belfast
The mystery shopper visited two agencies in Belfast on a Wednesday
afternoon, then chose a website following an internet search for “family
holiday to Barbados”, and a company advertising on Teletext
uthority
This week’s challenge: The mystery shopper asked for
ourism A
a four-star, seven-night holiday to Barbados for a family of
Barbados T
four, including two children aged seven and three. A kids’ club
and accommodation in one room was requested for February
half-term in 2010.
CHALLENGE AT A GLANCE.
Who: Budget: £6,000 Where: Belfast
Seal the deal with these tips from Training for Travel
Sports stars: Clients’ children Art of the matter: There are Gourmet gorge: To celebrate Glory days: The Glory Tours
For more training tips
will love the Barbados Sports dozens of art galleries in Barba- the Barbados Year of the offer a great day out visiting
and courses, go to
Camp where local and visiting dos. The Gallery of Caribbean Art Gourmet, visitors can register for underground caves, a wildlife
kids are coached by well-known features artists, sculptors and a Barbados Gourmet Card, which sanctuary and a chance to swim
trainingfortravel.com
sports stars for free. It runs on photographers, and has exhibits offers 25% off food at selected with turtles. A lunch of flying
or
weekdays from August 4-28. in both the north and south. restaurants until December. fish and chips is included.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of The Real Deal is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
36 24.04.2009
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