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knowledge
ttglive.com
Mystery Shopper
from Solihull
The mystery shopper visited two agencies in Solihull on a Saturday morning,
then chose a company advertising on Teletext and a website from an internet
search for “holiday for two to Australia and New Zealand”
ales
This week’s challenge: The mystery shopper asked for an
18-night holiday departing in January 2010, for two adults
T
ourism New South W
visiting Sydney and Brisbane before flying to Christchurch,
New Zealand for a 10-day tour of South Island.
Accommodation requested in Sydney and on tour.
CHALLENGE AT A GLANCE.
Who: Budget: £6,000 Where: Australia & New Zealand
Seal the deal with these tips from Training for Travel
Tasty treat: Tell adventurous Sky high: Get the best views of Playtime: Enjoy an afternoon at Sight-seeing: For guaranteed
For more training tips
clients to try Kangaroo steak Brisbane with a 15-minute ride Adrenaline Forest in Christchurch stunning scenery, Lake Tekapo is
and courses, go to
at a smart Sydney restaurant. on the new giant ferris wheel, which provides an energetic few a three-hour drive out of
Alternatively King Prawns are in the Southbank’s parklands. hours climbing ropes in a beauti- Christchurch. Clients should
trainingfortravel.com
twice the size and shouldn’t The perspex bubbles are air- ful forest. Budget around £50 for pre-book car hire to soak up the
or
be missed. conditioned. two people. best of the surrounding area.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of The Real Deal is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
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