p37 contents 24/3/09 17:31 Page 1
for you and your business
ttglive.com
Social climber.
Which should
Tours taking in ancient civilisations, p52.
you be in a
downturn:
generalist or specialist?
Agency strategies, p38
Is it better to sell everything and offer
clients complete flexibility, or specialise
in a strong market sector that’s bucking
the trend in this economy? Four agents
give their verdict
My name is Jenny. . .
and I’m an addict, p40
Self-confessed email
addict Jenny admits that
a break from her inbox
might actually do her
some good
Mystery Shopper
in Solihull, p42
This week’s mystery shopper challenged
two high street agents, a website and a
company on Teletext to find
odus
an 18-night touring holiday
Ex
in Australia and
Voluntourism Adventure touring with a twist, p56.
New Zealand
My life in travel p70
Karen Cooper from Reigate Travel was
touched when her client’s children
brought her a Disney mug back from
their Florida holiday
es
v
e
ntur
A
d
GAP
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