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knowledge
ttglive.com
Mystery Shopper
from Reading
The mystery shopper visited two agencies in
Reading on a Saturday afternoon. They then
selected two websites from a Google search
for “Italian Lakes holidays”.
50% bonus points
in all our hotels!
This week’s challenge:
Book any Carlson branded hotel
The mystery shopper asked
worldwide by the 12th April 2009
for a 10-night honeymoon
via the GDS or branded websites
for two adults in June 2009
and looktobook will automatically
to one of the Italian lakes,
reward you with 50% more points
with half-board, luxury five-
as well as the chance to participate
star accommodation. A spa
in a great incentive weekend in
*
and lots of sport/leisureearly Summer 2009.
facilities were also requested
To find out more or to enrol in looktobook,
visit www.looktobook.com
Fototeca ENIT
Member Service Centre: +353 1 706 0234
CHALLENGE AT A GLANCE.
Radisson SAS GDS code: RD / Park Inn GDS code: PD
Who: Budget: £2,000 Where: Italian lakes
* terms and conditions apply
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper
looking for the best deal from agents and operators on the high street, online, on TV or in newspapers.
The Mystery Shopper research is carried out on behalf of TTG by React Surveys, and no further details or information
can be disclosed. Researchers take into consideration first impression, sales process, product and budget
www.looktobook.com match and extras offered before giving an unbiased opinion of which channel/company they would have
booked with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we
may report on competing travel firms in the future. Please note that the aim of The Real Deal is not to criticise
individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade.
46 20.03.2009
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