Shaping the Future of Luxury Travel | Future Traveller Tribes 2030 29


Inspiration stage


ESTABLISHED _ Customer profiling: understanding travellers’ requirements and travel motivations.


_ Pre-travel support: maximising travellers’ time by planning ahead.


EMERGING _ Hyper-intuitive information gathering: perfecting the art of discerning a traveller’s preferred level and methods of interaction, without having to ask.


_ Real-time profiling: understanding travellers’ requirements and travel motivations at any given moment, monitoring them for change and adapting to them accordingly.


Inspire Shop


Book


24-48h after


booking


By comparing existing and emerging strategies


for serving luxury travellers’ end-to-end journeys, we can identify opportunities for development, including areas for improved collaboration.


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