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PGE pillars of sustainability


JUST LIKE OUR CUSTOMERS, WE CALL OREGON HOME. We’re committed to working with our stakeholders to help make Oregon a better place today and into the future. Our six pillars of sustainability are critical to providing stakeholder value.


CUSTOMER VALUE


• Reasonable prices • Reliable electricity • Empowered and satisfied customers


• National customer satisfaction rank: – Residential1


: Eighth – General Business1 : Second – Large business and industrial2 : Third


• Reliability: 99.982%. Developed new tracking to better understand reliability experience of each customer


• First U.S. electric utility to enroll more than 100,000 voluntary renewable power customers


• Received 2014 Green Power Leadership Award from the Environmental Protection Agency for our renewable program


• Worked with Energy Trust of Oregon to help customers reduce 36.7 MW with energy efficiency – saving residential customers alone an estimated $10.3 million annually


• Used innovative Smart Grid programs to power Oregon’s future more reliably and efficiently and empower customers to manage energy costs


– Connected 1,036 new customer solar projects to our grid – Partnered with 57 businesses to add up to 101 MW of power to the grid when demand is high


1 Market Strategies International 2014 Electric Utility Satisfaction Study 2 TQS Research 2014 survey


ENVIRONMENTAL FOOTPRINT Policy, stakeholder engagement and collaboration


• Air quality • Water quality • Habitat, land and waste management


• Our plants and power purchases emitted 0.42 tons of CO2


per megawatt-hour of load provided to retail customers


• Completed 267 MW Tucannon River Wind Farm, bringing our total owned wind resources to 717 MW


• Completed 224 MW Port Westward Unit 2, a highly efficient natural gas plant to help integrate intermittent resources, such as wind and solar, and follow load


• Together with our customers, kept 1,617 million pounds of CO2 out of the air through our voluntary renewable power program


• Committed 5% of our annual fleet budget to the purchase of electric and plug-in vehicles and encouraged other utilities to do the same


• Reduced impact of PGE operations, including: – Recycled 70 tons of ceramic insulators – Recycled 33 tons of fiberglass from three Tucannon River Wind Farm turbine blades damaged by a storm


– Upgraded to high-efficiency LED lighting in many locations


• Safety and health • Engaged employees • Skilled workforce


• Identified 4 leading indicators of safety – near misses, hazards, concerns/ suggestions and recognition – and developed a program to gather data and report to employees


• Supported employee-led, grassroots safety programs such as enhanced hearing loss prevention, vehicle walk-around practices and workplace stretching


• Conducted an employee engagement survey to direct improvements for 2015 and beyond. Piloting programs to address key concerns: – Work/life balance and flexibility – Better implementation of change – Improving work prioritization


• Active in workforce development: – Promoted career technical education (CTE) and science, technology, engineering and math (STEM) education through sponsorships, mentorships, volunteerism, advocacy and giving – Expanded pioneering pre-apprentice program for our line crews to include external candidates


– Graduated our first class of 16 National Training Institute instructors to embed certified trainers in line crews


4 | 2014 Sustainability Report


QUALITY WORKFORCE


2014 HIGHLIGHTS


MATERIAL ISSUES


PILLAR


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