Recycling & Waste Management T
ens of thousands of UK households, mainly in rural areas, live without the benefit of mains drainage, relying instead on septic tanks and cesspits. But these are not ‘fit and forget’ alternatives. To keep them working to maximum efficiency they need regular maintenance such as routine emptying, cleaning and repair.
CSG Gets Thumbs-Up From Off-Mains Customers
Now CSG
Cleansing Service Group (CSG) has been providing these services since its inception 80 years ago. Indeed, it was the company’s original core activity. With unchallenged experience to call on, it is now the UK’s market leader in this field and many thousands of householders now rely on the company to keep their off-mains drainage systems up to scratch. Every day, CSG tankers criss-cross the country calling at properties ranging from stately homes to remote rural cottages many miles away from the mains. Sometimes they are called upon to deal with emergency situations.
has been asking its domestic customers how satisfied they are with the way their essential systems are being maintained by the company which promises that customer service is guaranteed. Over 700 customers responded to an on-
line survey asking how they rated the company’s service. It resulted in a remarkable 9.3 out of 10 satisfaction score, while almost 80 per cent of respondents said they would recommend the company to others. Customers were also invited to comment on their experience of dealing with the company. One
said: “We have been with you for 31 years without problems.” Many others said the service they received was helpful, polite, discreet, efficient, quick and “top quality” while another said: “It would be hard to improve your emergency call out service.” Tel: 0800 048 0622
www.csg.co.uk
RWM launches search for the rising stars of resource management
T
he international event for recycling innovation, RWM 2015 is launching a global search to
find the industry’s ‘Rising Stars.’ The competition will celebrate trailblazing initiatives that challenge the way the recycling industry works, identify the top 25 newcomers and inspire a new generation of resource managers. Aimed at young entrepreneurs within the industry, RWM organisers, i2i Events Group in partnership with the Chartered Institution of Waste Management, are looking for individuals who have
introduced new recycling practices within the last five years that are helping to transform their organisation and the industry as a whole.
Individuals based in the UK or internationally who are developing innovative ways to reduce waste, through circular economy approaches are invited to apply via a short registration form on the RWM show website.
Russell Bacon, Portfolio Director – Environment at i2i Events Group said: “As part of RWM’s mission to drive industry growth and innovation we need to inspire and support a new generation of leaders. The rising stars campaign celebrates the dynamic character of this industry. “Small changes can make a big difference, so no matter the scale of the effort, examples will be judged on how effective and transformative the change has been for the entrant’s organisation and the industry as a whole.”
28 recycling & waste management
Entrants should outline the good initiatives being developed to boost recycling. Over the coming months, entries will be reviewed and the Top 25 rising stars announced. Images and video diaries charting innovation will be made available on the RWM website. The competition will culminate in three finalists being selected to present to a panel of judges at RWM 2015. The winner will receive a valuable CIWM training package and funding towards their initiative worth over £2000. If you’d like to find out more about the competition or submit your entry, visit the RWM website at
www.rwmexhibition.com/Content/ Are-you-the-next-rising-star-in- resource-management and share your steps to recycling innovation using #RWMRisingStars.
For more information about
Europe’s largest and best-established event for resource efficiency and waste management visit
www.rwmexhibition.com, call + 44 203 033 2049 or email
info@rwmexhibition.com.
Building & Facilities Management – May 2015
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