attention back on the task at hand, and return to the high level safety culture you promote, is to acknowledge and accept the situation and everyone’s behaviors. How do you reorient your thoughts and bring your mind, or the minds of your crew, back to the present?
1. Allow others to contribute and engage them in a discussion. Sometimes all it takes is sharing your thinking aloud to engage your team members to fi nd a better way, collaborate, clear up misunderstandings or even help one another through a diffi cult time. The end result is a less cluttered and a more focused mindset.
2. Challenge them with higher expectations. Be clear on what you need and in what they have a ‘free hand.’ This allows their minds to think creatively while they are performing the tasks you would like to see improved.
3. Know what sets them off , what inspires them and what keeps them enthusiastic. Your team members view their jobs as more than a paycheck — show them you understand what they need. Referring back to my earlier articles, is it the fear of using incorrect procedures and making a mistake? Is it the perceived loss of control? Is it being included and feeling like they are a part of the team? Is it being the go-to person?
Talk aloud as you are working. Talk about what you are
doing, why you are doing it — anything related to work. While keeping your mind focused on your actions, you will not be able to regurgitate past negative situations. Remember that accidents, incidents and unwanted outcomes result from a string of safety lapses and not from a single mistake. By realizing that any behavior that transfers your thinking and your focus away from what you are doing (whether it be driving your car, walking through the hangar, interacting with people or working on the aircraft) has the potential to create a safety infraction, you are better prepared to suppress unproductive thoughts and rise to a higher level of safety and service.
Dr. Shari Frisinger is President of CornerStone Strategies LLC, and her doctoral dissertation linked crisis handling with interpersonal situational awareness. Raising personal awareness of potentially disruptive or unsafe behaviors before they occur is the focus of
her human factors and TEM behavioral programs that give her clients the tools to infl uence, empower and motivate, easing confl ict, enhancing safety and elevating service. She is a member of NBAA’s Safety Committee, an NBAA PDP provider and an adjunct faculty member facilitating leadership courses. She has presented CRM/HF to numerous fl ight departments and aviation companies. For more information, visit
www.ShariFrisinger.com or call (281) 992-4136.
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