CUSTOMER INFORMATION PAYMENT, RETURNS PROCEDURE & LEGAL GUIDELINES
WAYS TO PAY Ways to Pay
We accept all the following cards for payment: Orders
When you place an order online or by phone, we’ll send an email to confi rm we’ve received the order. All orders are subject to these terms of sale:
• We cannot accept an order until we receive payment in full for all products and any related delivery and insurance charges
• Orders placed online or by phone represent an offer to purchase a product • We reserve the right to reject any order for any reason • All orders are subject to stock availability
• If we’re unable to supply any products you’ve ordered, we’ll inform you as soon as possible
• If an out-of-stock product is part of your order and we can’t contact you, we’ll send the products we have in stock, refunding the purchase price of any unavailable product you’ve already paid for
• As a responsible retailer, we’re aware that minors can incorrectly use some DIY products, however, we don’t knowingly sell to children. Orders may only be placed by those aged 18 or over
Price and Payment
The price payable for the goods you order is set out in our current catalogue, plus any charges for delivery and insurance shown in the order form.
We reserve the right to change the price of commodity goods, such as copper, due to market conditions. But we’ll confi rm the prevailing price with you before accepting your order. Prices correct at time of going to print.
We’re not obliged to accept your order for such goods and may decline it or limit the order quantity. All prices are inclusive of VAT where appropriate. The Wickes VAT number is 408 5567 37.
Please note • Our catalogue contains a large number of products, and it’s always possible that, despite our best efforts, some of the products listed may be incorrectly priced
• We’ll normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we’ll charge the lower amount when dispatching the product to you
• If a product’s correct price is higher than the price stated in our catalogue, we’ll either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection – at our discretion
• We’re under no obligation to provide the product to you at the incorrect (lower) price, even after we’ve confi rmed your order
• Please note that any offer in this catalogue may not be used in conjunction with any other offer in-store, on-line or in any other advertised medium
Guarantee We provide guarantees on many of our products. These can be identifi ed by the guarantee logo on the products as they appear in this catalogue. The guarantee does not affect your statutory rights.
OUR RETURNS PROCEDURE Products No Longer Required
If you wish to return any Wickes product ordered online or by phone, please e-mail us at
weborders@wickes.co.uk or telephone us on 0330 123 4123 - option 2 with your order number and details of the product to be returned.
We’ll offer you a full refund (excluding delivery charges) on any Wickes product (including special order products) that you no longer require provided that the product is returned to us within 30 days of delivery. If you cancel your order within 7 working days (excluding public holidays and weekends) beginning the day after the date of delivery, we will also refund the delivery charges.
You are responsible for arranging the return of any product to us at your cost. We can arrange collection of the product for you by our nominated
carrier but please note there will be a minimum £22 charge to you for this service, which may rise depending on your location and the product type.
Your refund will be processed within 30 days and all refunds will be made to the payment card used to purchase the product.
However, returns may be made to your local Wickes store, provided that you retain and supply your receipt or proof of purchase. Returned items must be presented to the Service Desk upon entry to the store.
Please note
• Refunds are not available on made to measure products (unless they are faulty or have been damaged in transit) or on ‘free with purchase’ items unless all other products are returned.
Faulty/Damaged Goods
• In the event that a delivered product (including special order and made to measure items) is faulty or damaged, we’ll dispatch a replacement product or offer you a full refund (including delivery charges) on the basis set out below
• You must notify us of any defect with 30 days of delivery
• You must return the products to us within 30 days of making the refund or exchange request and we reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange
• All refunds will be made to the card used to purchase the product and will be processed within 30 days of your refund request
• Faulty or damaged products can be returned to your local Wickes store, with proof of purchase. Alternatively, please contact us on weborders@wickes.
co.uk or telephone us on 0330 123 4123 - option 2 and we can arrange collection through our nominated carrier, at our expense
• This does not affect your statutory rights
LEGAL GUIDELINES Terms of Sale
These terms govern the sale of products in this catalogue by Wickes Building Supplies Limited (Company No. 1840419), registered offi ce: Lodge Way House, Lodge Way, Harlestone Road, Northampton, NN5 7UG. If you are a consumer (as defi ned by the Consumer Transactions (Restrictions on Statements) Order 1976) we recognise that you may have additional rights under statute and confi rm your statutory rights are not affected by these terms.
Liability
Save for the remedies set out in our Returns section (above) and to the extent permitted by law, we and any of our group companies and the offi cers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of this catalogue. This does not include or limit in any way our liability: a) for death or personal injury caused by our negligence; b) for fraud or fraudulent misrepresentation; or c) for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.
In the event that we are held responsible for any loss or damage, our aggregate liability shall in any event be limited to a sum equal to the amount paid by you in respect of the product. We accept no liability for any loss of income or revenue, loss of business, loss of profi t or contracts, loss of anticipated savings, loss of data, waste of management or offi ce time, or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. We will not be liable to you where we are unable to perform our obligations due to matters outside our control. Goods are intended for use in the UK and we make no warranties that the goods are suitable for use outside the UK, or comply with any laws, regulations or standards of any jurisdiction outside the UK.
Copyright Unless otherwise stated, the copyrights and other intellectual property rights for all material in this catalogue are owned by Wickes. All rights reserved.
General
If any part of these terms is found to be invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these terms will not be affected. This catalogue and any contracts formed under it are governed by English law.
774 ALL OUR PRICES INCLUDE VAT
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