practice diary
Practice Business welcomes a different columnist each month to share their experiences and provide a view from the practice manager’s desk
SUSIE MYHILL is deputy practice manager at
Staunton Surgery, Havant Health Centre, Hampshire
For the team M
anaging a busy practice like this one every day is challenging. Part of the challenge is dealing with the ever-
changing NHS environment. As we move from working with PCTs towards working with clinical commissioning groups, there are a lot of administrative changes to implement. We’re expecting more changes throughout 2013, particularly in April. In addition, we work closely with regulatory groups such as the Care Quality Commission. On a day-to-day level, we also have to manage
our staff, doctors and supplies to ensure we can give patients the service they need. One thing that really makes a big difference is having such fantastic colleagues to help manage the practice. One colleague, Alex Saunders, is our receptionist. She’s just 19 years old but is incredibly able and has been a superstar since joining us in May 2011. When I heard about details of the ‘Practice Heroes’ awards, a monthly competition set up by Medical-
supermarket.com to celebrate the unsung heroes of GP practices across the UK, I entered Alex in the competition.
I was delighted when I was
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practicebusiness.co.uk
told that she had won. In her short time with us she has become an integral member of the team. She’s always happy and has a smile for all patients and staff alike. Since joining, Alex has taken over the waiting room display boards and showed an artistic fl air which helps brighten up the practice, as
50 february 2013
Deputy practice manager SUSIE MYHILL talks about how having a great team helps to deliver the best service to patients
well as providing important health information to patients. Alex also helps keep patients informed by keeping the practice website up-to-date. Alex became the champion for our new
EMIS Web software. She helped train all of our colleagues, including doctors and nurses, on its use. Alex also devised training programmes for the reception team and conducted weekly training sessions. She is always there to lend a hand and has put in a lot of extra hours to help the software changeover happen as smoothly as possible. I fully back Alex as our Practice Hero and I’m delighted that her efforts have been recognised. She is a star and a huge asset to the practice.
Practice Heroes like Alex make all the difference when you’re trying to deliver the best possible service to patients. If you work with a Practice Hero, get in touch with
www.medical-supermarket. com to see if their hard work can be recognised
work/life
Alex Saunders (centre) with her team at the Staunton Surgery, Havant Health Centre, winning her Practice Hero award. Susie Myhill is second from the left
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