contents sector 06 News Practices refused CQC registration 08 Executive editor comment Roy Lilley has a pop at the CQC and deadlines
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primary provider 10 Provider news
Practices will have to work for CCG premiums 13 Pharmacies
A two-way relationship The ways practices can work closer with their local pharmacy for the greater good of patients
18 Telehealth Can you tele? We speak to practices and their managers to find out the patients’ experience of telehealth
people 20 Case study
Light at the end of the tunnel Bideford Medical Centre on its carpal tunnel service for local patients
24 Interview Toxic cleanse Catherine Lau shares her traumatic list cleansing experience
management 28 Patients
Building better patient consultations Why a bad telephone manner could cost you money
32 PPGs
Meeting the groupies We sit in on an anonymous PPG meeting and find out what is being discussed
36 Clinical MFM This month: Gastric band surgery
38 Premises
Extreme makeover: Practice edition Trends and innovations in surgery refurbishments for 2013
work/life 42 Advice
Crowd control Working with patient behaviour to help reduce the stress on reception and yourself
47 How to Shock treatment What to do if a patient goes into shock 50 Diary A deputy practice manager talks teamwork
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