You’ve Been Served
Kim Gilbertson, Director, Corporate Operations for CT Corporation, said the insurance industry continues to be among the largest targets of civil action in the country. “We have seen an explosion in the volume of legal documents being served over the last few years. And they come in all shapes and sizes.”
Leader in corporate business compliance
Customer driven products
Unparalleled expertise in risk mitigation through the proper handling of lawsuits
KIM GILBERTSON Director of Corporate Operations, CT Corporation
CT Corporation has the right combination of human capability and experience, along with technology — we find that when we marry these things with our customers’ needs we are able to build a perfect solution.
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How insurance companies can avoid risk around their intake and management of legal notice and documents: The most important thing insurance com- panies can do to mitigate their risk is make sure that legal documents get into the hands of the right people as fast as possible so that they can respond with an answer. CT Corporation has the right combination of knowledge, expe- rience and technology to allow them to do just that. We’re able to partner with our customers to create customized delivery instructions and tailor our service to meet their needs.
How CT’s legal distribution channel allows sufficient time to answer service of process: Once a document is served the clock starts ticking. It is vital to have a built-in infra- structure that supports the movement and tracking of that doc- ument from the moment it is taken in until it is answered and archived. We supply the architecture for that legal work flow — regardless of the jurisdiction served or the type of lawsuit.
How to group all service of process related to a par- ticular case: The beauty of being in this industry for over 100 years is we have the expertise within our teams. We have very knowledgeable and experienced team members across the country, supported by Six Sigma processes, who through their review of the document, can link the ini- tial and subsequent documents — so you don’t have to.
What a legal work flow solution looks like and how it eliminates the risk factors: CT Corporation can be your distribution arm and we can centralize and store your legal documents in a secure location that allows all the key players access to crucial data, 24/7. The key to this is partnering with our customers to design the exact solution to meet their needs. If they want process to go directly into their matter management systems, we can accommodate that. If our clients want four different people to see the document at the same time we can achieve that. If documents need to go to outside counsel, consider it done.
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Best’s Review October 2012
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