to PGC at the time of booking. Guests requiring the use of wheelchairs must notify PGC at the time of booking and should be aware that the marina area on the ship is not accessible via elevator and that most ports on the cruise require tenders to go ashore and may preclude a wheelchair guest from leaving the vessel. Decisions made by the ship’s captain in such circumstances will be binding. PGC strongly recommends that wheelchair guests travel with someone who is able to assist them. Shipboard medical services and facilities, including doctor and medications, are available to guests at a reasonable charge.


CHANGES IN ITINERARIES


Guests acknowledge that the scheduled itinerary is subject to delay, modification, or port-of-call cancellation due to weather and other causes beyond the control of the ship captain, the ship manager or PGC. If necessary or appropriate, as determined in the discretion of the captain, the ship manager or PGC, the ports of call and itineraries may be changed. Further, reservations are subject to change in the event of a full ship charter. In the event of a charter of the vessel or stoppage of labor for whatever cause or for any other reason beyond the control of the ship manager or PGC, either the captain, the ship manager or PGC may cancel or postpone any scheduled sailing and will not be liable for any loss to guests by reason of such cancellation or postponement.


MEDICAL FACILITIES


The Medical Center is designed to provide medical care for certain temporary illnesses and accidents. These facilities are not intended or capable of providing ongoing treatment of pre-existing medical conditions. Any such special requirement or need for health services aboard ship must be cleared in writing with PGC before booking(s) will be accepted. The ship’s doctor is on 24-hour call for professional and emergency services, which are available at customary charges. For guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment allowed aboard ship and must be provided by the guest. Wheelchairs provided onboard are for emergency purposes only.


NON-SMOKING POLICIES


While smokers are given a warm welcome, we recognize the need to restrict where smoking is permitted so as not to cause discomfort to, or provide a health or safety hazard for, the majority of our guests who do not smoke. Although smoking is prohibited in all suites, staterooms, indoor public areas and private balconies, there are multiple outdoor areas on each vessel where smoking is permitted.


PETS


Pets and other animals are not allowed onboard the ship, except for guide dogs and other service animals if appropriate certification is provided to PGC at least 30 days in advance of the scheduled departure. Guests are responsible for making all arrangements for the entry of the service animal into any country visited by the ship.


NAME CHANGES


Name substitutions are not allowed at any time. After final documentation has been issued, corrections to cruise tickets and/or hotel reservations may be made for a $100 per-person fee. Changes on airline tickets are subject to airline approval. In some instances, name corrections may result in the loss of original air reservations and a minimum $150 change fee per person. Alternate air carriers may then be substituted at PGC’s discretion. Non-refundable airline tickets issued by PGPS will not allow name changes at any time.


OPTIONAL HOTEL STAYS AND LAND PROGRAMS


PGC offers guests the option to purchase hotel stays or land programs. You may extend your stay in your port of embarkation or disembarkation or opt for an exclusive package in some of the most prestigious hotels in the world. The prices include room, tax, service charges, breakfast, local hospitality service and transfers as applicable. Please note these rates do not include early check-in or late check-out, unless otherwise indicated. One night or additional nights’ accommodations may be purchased to ensure early check-in for guests arriving on early flights. Late check-out may be arranged and paid directly to the hotel on a space availability basis. PGC reserves the right to substitute hotels. Land programs are subject to cancellation if a minimum number of participants is not reached. In this case, guests will have the option of purchasing the program on a private basis for an additional cost. If the program is cancelled by PGC, guests who have booked their air through the PGC Air Program, and do not choose to accept the new offer, will have their flight changed to PGC air between their gateway city and the ship without incurring a change fee. For guests booking their own air in conjunction with a land program, refundable tickets are strongly recommended as PGC cannot be held


responsible for any travel costs incurred if a land program, tour or private arrangement made through PGC is cancelled due to participation minimums not being met.


Baggage allowance varies on flights in conjunction with optional land programs and overland shore excursions. Guests should verify weight limits, as excess baggage charges are the responsibility of each guest.


The itinerary for land programs listed in the brochure is based on current flight itineraries and other service suppliers expected to be operating for this program at the time of publication. Changes to flight availability, itinerary and program are subject to change without previous notice. Change in programs’ itinerary or content, or cancellation by PGC of any of these programs does not constitute grounds for your cancellation of the voyage.


Guests participating in the PGC Air Program and not deviating will receive airport transfers to/from the pier or hotel. For guests with independent flight arrangements, a private car transfer from the airport to the pier can be purchased in advance, and PGC reservations must be advised of flight information at least 30 days prior to departure. It is the guest’s responsibility to keep PGC reservations updated with any changes in flight information. Failure to present correct information will result in loss of transfer and 100% penalty. We regret that motorcoach transfers cannot be booked pre-cruise for guests with independent flight arrangements. All post-cruise transfers can only be booked on board at the Travel Desk. Published programs cannot be deviated. Guests wishing to deviate may set up a similar private program through the Travel Concierge Desk. Transfer options will be available through PGPS for guests with private flight arrangements on the Tere Moana.


Weather conditions are unpredictable. While PGC and its appointed ground operators will do all they can to assist with alternative arrangements, we cannot be held responsible for any costs incurred if a land program, tour or private arrangement made through PGC is disrupted due to adverse weather conditions. The Guest Protection Program provides coverage for excessive delays, if due to inclement weather, strikes or equipment failure of a common air carrier. To obtain this coverage, the premium must be paid if full at the time your final payment is made. Rates are quoted in U.S. dollars on the current rate of exchange and tariff as of the time of publication. PGC reserves the right to increase hotel and tour program prices to cover increased costs, tariffs and taxes and to reflect fluctuations in foreign exchange markets. Published prices and inclusions are subject to change without notice.


PAYMENTS


All payments by guests to PGC or its service providers for services rendered during the cruise must be made in U.S. currency and must be paid before final disembarkation.


TICKET CONTRACT AND RESPONSIBILITY FOR TRANSPORTATION


The transportation of guests and baggage, to the Paul Gauguin and Tere Moana is provided solely by the owner and manager of the respective ship and is governed by the terms and conditions printed on the Passenger Ticket Contract (Ticket/Contract). The Ticket/Contract is an important document and should be read carefully. Your acceptance of a Cruise Voucher constitutes agreement to the terms and conditions of the Ticket/Contract.


PGC or the ship manager may choose not to accept any person as a member of the cruise for any reason. Any cruise may be cancelled, shortened or lengthened as circumstances so demand. The right is reserved to assess fares and charges in effect at the time of sailing. While great care has been taken to offer the finest services available, neither PGC nor the ship manager is responsible for any act, event or omission during the time that guests are not on board the ship. All arrangements for air transportation, lodging, transfers and shore excursions are made by PGC solely as an accommodation for the suppliers of the services featured in this brochure. Each guest agrees not to hold PGC, its owners, its agents or representatives liable (in the absence of willful misconduct or gross negligence) for any loss, injury, expense or damage that results either directly or indirectly from any act or omission, whether negligent or otherwise, of any person or firm that provides any goods or services in connection with the trip or any available option. Without limiting the foregoing, neither PGC nor the owner or manager of the ship shall have any liability to any guest for the quality of services and the condition of cleanliness at a hotel or housing facility, or for any transportation delay, including, but not limited to, liability for inconvenience, shortened vacation time, additional expense, or any other kind of damage. PGC expressly disclaims all responsibility of any nature whatsoever for any loss, damage or injury to property or person from the provision of any air, rail or motorcoach transportation. Deposit or payment for a reservation constitutes consent to all terms and conditions set forth herein and in the Ticket/Contract.


REQUIRED DOCUMENTS


PGC recommends that all guests carry a passport that is valid for at least six months beyond the completion date of travel. Travel document requirements vary based on cruise itinerary. It is the sole responsibility of the guest to identify and obtain all required travel documents for the entire cruise vacation and have them available when necessary. These appropriate, valid travel documents such as passports and visas are required for boarding and re-entry into the United States and other countries.


SHORE EXCURSIONS


Shore excursions are available for purchase on board the vessel or can be pre- reserved online at www.pgcruises.com or through our Reservations Department at (800) 848-6172. Information pertaining to pre-reserved tours will be sent with final documentation. Pre-reserved shore excursions will be billed to your shipboard account and are non-refundable after the closing deadline. To avoid cancellation penalties, the Travel Concierge Desk should be notified prior to the closing deadline, which is 12:00 noon the day before the tour departs. PGC reserves the right to withdraw any program if minimum participation requirements are not met. Tour prices and specific itineraries are subject to change without notice. Shore programs do operate in wet weather, but within safety guidelines. Should the weather conditions be outside these guidelines, the program will be canceled by the tour operator, and a refund or credit will be processed at the end of the cruise. The program is non-refundable for voluntary refusal to participate in a program due to inclement weather when the program is still operational. On the Tere Moana, the cancellation deadline is 72 hours prior to departure of the tour. Private and custom tour arrangements can be made with PGPS prior to travel.


TRANSFERS


Transfers are included if guests are booked on a Paul Gauguin air or hotel program. If traveling on the Tere Moana, transfers must be purchased and are available separately through PGPS at (800) 305-5416.


TRAVEL DOCUMENTS


Cruise documents and airline tickets will be sent to guests after receipt of final payment and required guest information, and are generally sent approximately 25 days prior to departure. Documents for all PGPS arrangements will be sent separately from your cruise documents approximately 25 days prior to departure.


Paul Gauguin Cruises | www.pgcruises.com


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