CANCELLATIONS AND REFUNDS
The following cancellation charges will apply to any cancellation by guests: DATE OF CANCELLATION
CANCELLATION CHARGE
121 days or more prior to Depature Date:
....Administartive Fee of $100 per person 120 – 91 Days Prior to Departure Date: ......10% of Full Fare per person 90 – 61 Days Prior to Departure Date: ........20% of Full Fare per person 60 – 31 Days Prior to Departure Date: ........50% of Full Fare per person 30 – 0 Days Prior to Departure Date: .........100% of Full Fare per person
General Information PASSENGER TICKET CONTRACT
These terms and conditions summarize certain terms and conditions applicable to travel on the Paul Gauguin and Tere Moana. For more information, please see the Passenger Ticket Contract, which includes more detailed information as well as important information regarding such things as limitations of liability.
PAUL GAUGUIN PERSONALIZED SERVICES
Paul Gauguin Personalized Services (PGPS) is a special program of Paul Gauguin Cruises for guests of the Tere Moana. PGPS provides a unique approach to booking air and hotel arrangements and assisting passengers with their travel plans. From pre- and post-cruise packages to private services and tours, PGPS helps you to maximize your travel experience. For more information about PGPS, please email us at PGPS@pgcruises. com or call us at (800) 305-5416.
AIRPORT CHECK-IN
It is recommended that all guests check in with the airline at least two (2) hours prior to departure for domestic flights and three (3) hours prior to departure for international flights.
AIR TRANSPORTATION
Air transportation charges are for economy/coach or similar class of service on scheduled or charter services of IATA, U.S. or international air carriers. Designated air departure or return cities are at the discretion of PGC and are subject to change without notice. PGC reserves the right to choose the air carrier, routing and scheduling to and from each city and the right to substitute charter flights for scheduled air and vice versa. Service is subject to availability. All airfares quoted are subject to change without notice. Airfare is not guaranteed until full payment for the cruise/air package has been received and documents/airline tickets have been issued. Airline tickets issued by PGC or PGPS may be restricted as a result of the type of airfare arranged. As a result, you may find that your ticket may not be reissued or exchanged for another air carrier or routing. Cancellation or rebooking charges may be assessed by the airline for any changes made to the ticket. These charges are the sole responsibility of the guest. Advance seat selection is subject to the policy of the participating air carrier and may not be available. The service and responsibility of the air carrier used in conjunction with any PGC or PGPS cruise program is subject to and limited by the “Contract of Carriage” as specified by the air carrier for each ticket issued. Reconfirmation of airline schedule is suggested 72 hours prior to travel.
AIRLINE BAGGAGE REQUIREMENTS
The allowance per passenger for checked or carry-on luggage on an aircraft depends on the policy of the applicable airline. Guests are solely responsible for any baggage fees and excess baggage fees charged by the airline. We highly recommend you contact the airline directly or visit their website for luggage regulations. Please note that domestic Air Tahiti flights have a strict baggage limit of 20 kg (44 lbs) per person. Neither PGC nor any of its affiliates is responsible for baggage or other personal property that is damaged, misplaced or lost by the airline.
80 Paul Gauguin Cruises | General Information
For this purpose, “Departure Date” means the date the sea, air/sea or air/sea/ land program first departs and “Full Fare” means the full cost of any cruise, hotel or air component purchased from PGS or PGPS. Some components may have different refund and/or cancellation policies and penalties and, if so, these will explained at time of booking.
CHILDREN
Any child under the age of 18 must be accompanied by an adult over the age of 21. If the adult accompanying the child is not a parent, a “Parental Consent Guardianship Form” must be signed by a parent or legal guardian and received by PGC prior to sailing. The ships are not able to accommodate children under one year of age and reserve the right to restrict the number of those under three years of age on board. Babysitting services cannot be arranged in advance, and the availability of such services is not guaranteed. Parents must be diligent to guard their children while on or near the balconies or any railing. The ships are not equipped to provide pre-natal, post-natal or pediatric services.
CRUISE FARES: SINGLES, TRIPLES AND CHILDREN
The cruise fares shown are in U.S. dollars and are per person, double occupancy, are for new bookings only, are subject to availability, may not be combinable with other offers, are capacity controlled and may be withdrawn at any time without prior notice. Port, security and handling fees of $89 to $490 are not included. Included airfare from Los Angeles provided on some promotions is on French Polynesia sailings only and applies to the first and second guest in the stateroom. Third berth guests pay full air add-on. Air credit for non-use of air promotions is $1300-$1450 per person, depending on itinerary. Airfares include taxes. Air and Cruise Ship Fuel surcharges may apply. Any third or more guest in a stateroom sails free, not including air, fees, taxes and surcharges. PGC reserves the right to limit the number of single occupancy cabins on any sailing. On the Paul Gauguin, the single supplement for categories OS, GS, A, B, C and D is 100% of listed cruise fare. Single supplement for staterooms 763, 764 and categories E and F is $1,495–$2,595 in addition to listed cruise fare and varies by voyage. On the Tere Moana, the single supplement for category A is 100% of listed cruise fare and for categories B and C is 75% of listed cruise fare. The single supplements for staterooms 301 and 402 are 25% of listed cruise fare.
The fare paid by the guest covers all normal shipboard services, meals, gratuities, accommodations and facilities. It does not cover airfare (unless otherwise specified), shore excursions, sightseeing or meals ashore, port charges, NAFTA or airline taxes, air and cruise ship fuel surcharges, airline ticket fees, premium liquor and wine, laundry or valet services or any other items or services of a personal nature unless otherwise specified. Air taxes and air fuel surcharges are estimated by PGC at the time of sale based on taxes and fuel surcharges levied by air carriers traveling to your destination and fuel/oil prices in the world at that time. The actual amount charged may vary. The amount herein may vary. The cruise ship fuel surcharge is additional revenue to the ship operator. PGC makes every effort to adhere to the specifics shown in this or any publication. However, circumstances may necessitate variations. Pre-registered rooms for early check-in, flight schedules, hotels and transfer prices are based on exchange rates and available contracts at the time of printing.
PGC reserves the right to change these prices for exchange rate and other fluctuations at its discretion. All cruise and air fares listed are in effect at the time of printing. Cruise fare is guaranteed when the payment of deposit is received; the only exception is an event causing significant change in company operating costs, such as a major change in world conditions or a sharp increase in fuel, oil prices or other circumstances beyond the control of PGC. All information contained herein is subject to change.
CURRENCY
All payments made to PGC must be in U.S. dollars, the official currency aboard ship. At the time of embarkation, we request a confidential registration of an accepted credit card. The night prior to your final disembarkation from the ship, a detailed statement of your shipboard charges for onboard services and products will be delivered to your
suite. All such charges must be paid in full by cash, traveler’s check or accepted credit card (Visa, MasterCard and American Express).
DEPOSIT AND PAYMENT
A deposit of 20% of the fare is required within 72 hours of booking to confirm a reservation. Payments cannot be transferred to an alternative booking within 120 days of sailing. Unless otherwise noted, final payment must be received by PGC 90 days prior to date of travel. Final payment must be received within 48 hours of booking for bookings made 89 to 30 days prior to sailing. For reservations made 29 days or less prior to sailing; full and final payment will be due at the time of booking. PGC reserves the right to cancel any booking not fully paid at final payment due date. Payment may be made by bank wire, personal check, American Express, Visa or MasterCard. Once a deposit is made, all changes are subject to an administrative/cancellation fee.
PGPS arrangements will require payment at time of reservation/booking. Payments cannot be transferred to an alternative booking within 120 days of travel. Once payment is made, all changes are subject to an administrative/cancellation fee.
DRESS CODE FOR EVENINGS
Evenings on board are elegant, yet they are not formal. “Country Club Casual,” or resort wear, is appropriate for all evenings. For gentlemen, this means slacks and a button- down shirt, for example. No ties are required at any time, although gentlemen may wish to bring one blazer to wear on the evening of the Captain’s Welcome Reception. For ladies, pantsuits or informal cocktail attire are recommended. Please note that jeans, shorts and T-shirts are not appropriate for evening wear on board.
EMBARKATION/DISEMBARKATION
Please refer to your cruise ticket for confirmation of embarkation time. For disembarkation, guests should plan on vacating their stateroom early on the morning of disembarkation day.
FLIGHT CONFIRMATIONS
PGC will confirm preliminary flight schedules no later than 60 days prior to departure. Final schedules will be included with your cruise documentation. Because airlines occasionally change flight schedules, we recommend you reconfirm your flight numbers and times 72 hours before departure. For airline seat assignments, special meal requests and the addition of frequent flyer numbers to records, you must contact the airlines personally or through your travel agent. At time of final payment (90 days prior to travel), all air records must be finalized with traveler’s name as it appears in passport, date of birth and gender.
PGC air program requires the issuance of airline tickets 75 days prior to the travel date. If we do not have the required guest information at the time of final payment (90 days prior to travel), guests could be liable for obtaining their own flight arrangements and subsequently be responsible for the cost of their air travel.
Air arrangements made with PGPS will require traveler’s name as it appears in passport, date of birth and gender. These tickets may have to be issued at time of booking and any changes or cancellation once ticketed will be subject to airline-imposed penalties and fees and those of PGC and PGPS.
GRATUITIES
All shipboard gratuities for onboard room stewards and dining staff are included in your cruise fare. Gratuities for concessions such as the spa and beauty shop are not included and may be optionally added at the guest’s discretion.
GUEST PROTECTION PROGRAM
We want to ensure that your PGC vacation is not only exceptional, but also worry free. That’s why we make the Guest Protection Program available to our U.S. and Canadian guests. It is the easy and affordable way to protect your vacation investment should you need to cancel your trip and to protect yourself against unexpected occurrences and expenses while travelling. It allows you peace of mind while you travel with us. Complete details on terms and conditions are fully presented at
www.tripmate. com/wpF426P or by calling the plan administrator, TripMate at (800) 888-7292. When calling, please reference plan #426P. This coverage excludes any arrangements made by PGPS. PGPS offers an additional protection program to cover any custom arrangements made to complement your cruise vacation.
HEALTH AND MEDICAL MATTERS
Each guest represents and warrants that he or she is physically and otherwise fit to travel on the voyage. PGC will not accept reservations for guests who will be past the sixth month of pregnancy by the end of their cruise. Any physical, emotional or mental condition that may require professional attention during the cruise must be reported
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90