We will listen. And respond.
We will listen. And respond.
Here’s why we think it’s worth repeating.
You told us how important it is to keep you updated on mortgage applications. So we’ve begun a series of improvements to simplify the process and update you at every important stage. We started by introducing smarter case tracking and a redesigned Online Affordability Calculator. And more recently we have introduced an improved Decision Certificate and a new Document Checklist.
Check out our ‘6 steps’ to a clearer, easier application at
northernrockforintermediaries.co.uk/progress
We’re aiming to build a better kind of bank, for our customers and our intermediary partners. We won’t get there straightaway but we won’t rest until we do, so please continue to provide us with your valuable feedback.
Twice as committed to Intermediaries
Virgin Money Holdings (UK) Ltd (registered in England and Wales under registration number 3087587) is the ultimate parent company of Virgin Money Ltd and the following fi rms which are authorised and regulated by the Financial Services Authority: Virgin Bank Ltd, Virgin Money Personal Financial Service Ltd, Virgin Money Unit Trust Managers Ltd and Northern Rock plc.
Northern Rock plc – Registered in England and Wales (Company No. 6952311). Registered Offi ce – Northern Rock House, Gosforth, Newcastle upon Tyne NE3 4PL. Authorised and regulated by the Financial Services Authority.
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