Subject to the conditions and exclusions set out below Karndean International Limited (“Karndean Designflooring”) guarantees that the product will not wear out and will be free from all manufacturing defects from the date of purchase for the Guarantee period as set out below. Wear out is defined as the removal of the wear layer and design pattern.
Product
Art Select Da Vinci
Van Gogh Opus
Michelangelo Knight Tile
Commercial Guarantee
15 yrs 15 yrs 10 yrs 10 yrs 6 yrs 6 yrs
Domestic Guarantee*
20 yrs 20 yrs 15 yrs 15 yrs 12 yrs 12 yrs
The Guarantee is conditional on the following:
1. The product has been suitably specified according to the guidelines set out in EN 649 and been subject to normal wear and tear conditions.
2. The product has been installed by a skilled tradesman using the correct materials and adhering to the BS 8203 industry code of practise, installation guidance from Karndean Designflooring and an approved Karndean Designflooring adhesive.
3. That the product has been cleaned and maintained using the cleaning and maintenance instructions provided by Karndean Designflooring and that barrier matting or other such method has been provided at all external entrances to prevent the ingress of outside dirt onto the floor.
4. Protection has been provided to avoid heavy point loading to the floor.
* The domestic Guarantee is valid when Karndean Designflooring products are installed by a professional fitter to the BS 8203 industry code of practice in housebuild or residential projects. Please contact Karndean Designflooring’s Technical Department for further information on 01386 820 102.
This Guarantee does not cover the following:
1. Damage caused by external factors including but not limited to sunlight, water (including water leakages and subfloor moisture), stains, spillages, heat or hydrostatic pressure.
2. Wilful or accidental damage. 3. Modifications, repairs or alterations unless carried out by a skilled tradesman and notified to Karndean Designflooring.
4. Poor installation of sub floor materials, or the use of incorrect sub floor materials.
Any claim made under this Guarantee should be made in writing or by telephone to the Karndean Designflooring Technical Department, Crab Apple Way, Vale Park, Evesham, Worcestershire, WR11 1GP.
Telephone +44 (0)1386 820102
If it is found to be necessary to replace a product which is no longer available, Karndean Designflooring reserves the right to replace the floor with a product of equal value and specification to that which was originally installed.
As detailed above and to the fullest extent permitted by law, Karndean Designflooring shall not accept or be liable under this Guarantee for any direct, indirect, special or consequential loss, expense, cost, claim or damage (including liquidated damages). This Guarantee does not affect your statutory rights.