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Trouble Shooting


Scuff Marks Cause: Friction from foot traffic across the floor surface.


Solution: The floor should be thoroughly cleaned using Basic Stripper, and Refresh Hard Sealer reapplied if appropriate. This process should be repeated every six months, or as the volume of traffic dictates.


Slippery Floor


Cause: Greasy residues on the floor / detergent residue – use of unsuitable or over concentrated maintenance products.


Solution: Remove residue with absorbent paper then thoroughly clean the floor with diluted Routine Cleaner, repeat if necessary.


Scratching Cause: Excessive grit or dirt on the floor.


Solution: Ensure appropriate entrance matting is used. Karndean recommends a depth of at least two paces from the entrance. Sweep the floor frequently and ensure that the floor is dressed with Refresh Hard Sealer to provide additional protection for the floor.


Streaky Appearance


Cause: Basic Stripper has not been removed properly / irregular drying of Refresh Hard Sealer due to underfloor heating, strong sunlight or draughts.


Solution: If used, remove the Refresh Hard Sealer with Basic Stripper, then thoroughly rinse the floor making sure all remains of Basic Stripper are removed.


Poor Appearance


Cause: Incorrect cleaning products used / use of dirty maintenance equipment / Refresh Hard Sealer applied to a dirty surface.


Solution: Use only recommended cleaning products. Use Basic Stripper to restore the floor to its original appearance and reapply Refresh Hard Sealer if required.


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Tips for Maintaining your Karndean Floor


All hard floors can be slippery when wet. Take extra care when cleaning and ensure the floor area is allowed to dry completely before use. During periods of wet weather, it may be necessary to put down extra matting to prevent water from being brought in from outside.


• Mop up spillages as soon as possible to prevent spots becoming stains. Use of Karndean Refresh Hard Sealer should ensure better protection from most substances.


• Use quality, non-rubber backed entrance mats approximately two paces wide to protect against grit and other substances from scratching the floor. Ensure they are cleaned on a regular basis to maintain their effectiveness.


• Do not allow silicone-based products, (eg. polish or glass cleaner) to come into contact with the floor. These can make the floor very slippery.


• Use only Karndean cleaning products. Other products may contain agents that can damage resilient floor surfaces.


• Do not apply thick coatings of Refresh Hard Sealer. Two thin coats as per the instructions on the container will be sufficient or for high traffic areas, three coats may be necessary.


• Do not slide or drag furniture or other objects across the floor. Use load bearing castors to protect against indentation from heavy items.


• As with all resilient floorcoverings, prevent man-made rubber or latex material from coming into contact with the floor. Permanent discolouration of the floor can occur as a result.


• High speed buffing: use white pad. High speed burnishing: not recommended.


All Karndean’s surfactants are 100% biodegradable.


Looking after your floor


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