LIFECYCLE MANAGEMENT IT SERVICE MANAGEMENT
At the Core:
IT Service Management Solutions Industry Best Practices for Best-in-Class Solutions
We can provide the staff and services to bring your organization best-in-class support and operations. By outsourcing specifi c IT operational functions while keeping IT resources on-site, you can balance strategic IT initiatives with day-to-day operations. Our ITIL-certifi ed* implementation and project management team will work with your organization to discover process improvements, defi ne IT services, and target ITIL service management standards to maximize your IT budget, resources, and service offerings.
IT Service Management Solutions start with WebSPOC® our single-point-of-contact software solution. WebSPOC
leverages industry-leading methodologies and ITIL best practices to centralize the management of people and processes—aligning them with the strategic initiatives of your business. WebSPOC adapts to changes and reduces cycle times by proactively managing service level agreements, streamlining communications, and providing control and visibility into your projects.
*ITIL stands for IT Infrastructure Library. It is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practices for the identifi cation, planning, delivery, and support of IT services.
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IT Service Management Solutions
Dedicated On-Site Managed Service Desk
Dedicated On-Site Infrastructure Management
Contact your Account Manager for more information about our Dedicated On-Site Managed Service Desk and Dedicated On-Site Infrastructure Management Solutions.
1.800.800.0014
www.pcconnection.com/ITSM
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