GETTING THE BASICS RIGHT


By Dr Ashwin C. Hurribunce, Executive Director, The IQ Business Group (Pty) Ltd , Rivonia, South Africa


faced with demands to improve their turnaround times for providing analysed results of the various clinical laboratory investigations requests levelled at them. The cornerstone of being able to know what to adjust, when to adjust and how to adjust it, is the establishment of a


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edical laboratories that focus on providing clinical analytical services are increasingly


workload model that is peculiar to the real factors and circumstances that affects the laboratory where it exists.


WORKLOAD The term workload can refer to a number of different yet related entities. The amount of work assigned to a particular worker, normally in a specified time period, and the amount of work that a


machine can handle or produce interact and engage in reasonably predictive ways that affects the output of a clinical laboratory service in both qualitative and quantitative dimensions. While a precise definition of a workload


is elusive, a commonly accepted definition is the hypothetical relationship between a group or individual human operator, and task demands. By virtue of their need,


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