OUR CHRISTMAS Q&A To help you further we have listed some questions that we are frequently asked!
Q How much deposit is required and when? A A non-refundable deposit is required and is dependent on the suite and type of event you have selected. The deposit is required to hold your booking date. Once the deposit is received, a contract will be sent to you to confirm your booking with us. Deposits can be accepted in the form of cash, credit card or cheques (made payable to ITFC). Sir Bobby Robson Suite Legends’ Suite
Centre Spot Restaurant
120 to 170 guests £1800 or 171 to 244 guests £2565 70 to 110 guests £1050 or 100 to 30 £1500 50 to 100 guests £750 or 100 to 150 guests £1500
Q When are the final pre-orders for food required? A All menu pre-orders will be required no later than three weeks prior to your event. We shall provide a pre-order form on which to order your guests chosen dishes and we shall create place cards for all guests from your order form.
Q When are the final pre-orders for drinks required? A All wine pre-orders will be required no later than three weeks prior to your event. We have included a pre-order form within this pack.
Q How should I pay for my event? A Subject to a satisfactory credit check, an invoice will be raised following your event for the total value of your event, less your deposit. If you prefer, payment can be taken prior to your event by cash, BACS, credit card or cheque (made payable to ITFC) and a final invoice can be raised for any additional items on the evening which will be payable within 7 days. In the event that your company cannot be satisfactorily credit checked; payment will be required in full 3 weeks prior to your event.
Q Can you cater for special dietary requirements? A Due to the number of requests for vegetarian and celiac meals (people with gluten intolerances) we have included appropriate dishes within our menus but should your requirement differ to that mentioned above, please contact our Conference and Banqueting co-ordinators who will be happy to help.
Q Do I have to pay for beverages on the evening or will I be invoiced? A You are able to settle your bar bill on the evening or the account bar bill can be included in your final invoice following your event, again subject to a credit check. Payment can be made by cash, BACS, credit card or cheque (made payable to ITFC). Cash bars are also available at all events.
Q Can I bring my own drinks? A Under no circumstances may guests bring their own drinks onto the premises or consume any drinks that may have been obtained via raffles, tombola prizes or similar.
Q Can we implement a drinks voucher system? A Many organisers like to offer an account bar, however should you wish to control your parties’ consumption at the bar we would recommend a drinks voucher system. It will be the organiser’s responsibility to produce individual vouchers which clearly state what the voucher can be exchanged for (i.e. wine, beers, single spirit and mixer or soft drink) and to distribute these amongst your guests. Please ensure a copy of the voucher is given to us in advance to enable us to brief our staff prior to your event. Your guests will require one voucher per drink. An example voucher can be obtained from your co-ordinator.
Q Can you provide me with contact details for local taxi companies? A Details can all be found on our website www.numberonevenue.co.uk
. A complimentary phone is available in the South stand foyer on evening events.
Q Do you provide security? A We provide experienced and accredited security staff at all events.
Q Which entrance should we use? A Please refer to your booking contract for exact details.
Q Is parking available? A There are public pay and display car parks situated on Portman Road. The day rate for these car parks is approximately £4.50 per day and free of charge from 8.00pm. We advise that your guests do not use car parks with barriers as these car parks close at 8.00pm.
Q Can you provide details of a local hotel? A Details can all be found on our website www.numberonevenue.co.uk
BOOK NOW 01473 400580 email@example.com
| Page 2
| Page 3
| Page 4
| Page 5
| Page 6
| Page 7
| Page 8