WATER SERVICE DELIVERY TO THE POOR
The National Water and Sewerage Corporation (NWSC) of Uganda characterizes the urban poor as households with incomes of less than USD 40 per month, clustered settlements with water consumption of less than 20 litres per person per day, and residents who are not connected to the city’s water supply network (Environment and Social Management Framework 2007).
While the NWSC has improved the water service coverage to 62 per cent, increased revenue, reduced unaccounted-for water and increased the number of customers with metred accounts
(Baieti and others 2006), the corporation faces difficulties in service delivery as 20 per cent of its customers has unreliable incomes and is not well informed. Lack of clear land tenure arrangements, water logging in most of the slum areas, and political interference hamper water and sanitation service delivery. The delivery of improved drinking water and sanitation services to the poor in Kampala is also linked to the city’s physical planning, drainage system, ecosystem health and pollution.
PHYSICAL PLANNING The Local Governments Act (2007) empowers local governments in Uganda to plan and manage the physical