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andlords are generally responsible for all repairs, except those caused by damage or negligence by the tenants.


responsible


13 tips for trouble free repairs L


Your Legal Rights: • Your landlords will be for all repairs


except those which have been caused by the tenants. This is the same for almost all tenancies even if the contract says something different. • Repairs must be done within a ‘reasonable’ time. • Repairs should be done to an appropriate standard given the age and character of the property. • The property must be in good condition at the start of the tenancy.


Your Responsibilities: • You must inform the


landlord when repairs are required. • You must take care of the


landlord’s property and contents. • You will be expected to pay


for any damage. If there are problems with your property, tell the landlord or agent promptly, preferably in writing or by e-mail, keeping a copy. The repair should then be carried out within a reasonable time. These times aren’t defined by law but the


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landlord in writing, keeping a copy, and/or seek advice from your Accommodation Office of one of the other contacts listed on page xx. • You can’t contact your landlord: hopefully you won’t find yourself in this situation, as your landlord should make sure that arrangements are in place if, for example, you have an urgent problem when they are away. But you should always seek advice before arranging any repairs yourself as the landlord may be unwilling to cover the costs you incur. • Repairs are done to inadequate


Rights: Your landlords will be responsible for all repairs except those which have been caused by the tenants. This is the same for almost all tenancies even if the contract says something different.


university would suggest the following are reasonable guideline for what to expect: • Emergencies, where there is a significant risk to your health or safety, or the property is insecure, should generally be dealt with immediately or within 24 hours. Examples: unsafe electrics, boarding up a window following a break in • Urgent repairs, which cause significant problems to you, may take longer but should be repaired within 5 working days,


sometimes more quickly. Examples: boiler not working, shower not working. • Routine repairs, which don’t


cause you any significant problem, can be expected to take longer still, perhaps within 4 weeks or even to be done as part of a planned maintenance programme. Examples: dripping tap, redecoration. You are obliged to provide access to your landlord, agent and repair contractors for carrying out repairs (also for inspecting the


condition of the property) but access must be by prior notice and at a reasonable time unless there is an emergency.


Common Problems getting repairs done • Your landlord doesn’t do repairs or take an excessive time: this is a breach of contract by the landlord and it’s possible to get the landlord to carry out outstanding repairs and often to pay compensation. Put your complaint to


the


please seek advice. The appropriate standard of repair for a property depends on the age, character, locality and prospective life of the property. • Builders or landlord turn up unexpectedly, at unreasonable times, or enter without permission: You should explain that you are aware that, except in emergency, access should be by prior notice and at reasonable times. We suggest that you make sure it is clearly agreed how notice will be given (e.g. in writing), how long the notice will be and what times are considered reasonable (typically weekday daytimes) - these things may be stated in your contract.


© Northumbria University 2010 standard: again, an


editorial


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