feature Fix My Rude Employees! Ridding Your Workplace of Bad Manners


By:


Susan Peahl, Training Specialist and


Jeffrey Hull, Learning Services Director R


ecently, Employers Group has received increasing requests for training on “dealing with difficult people” and “respectful behavior.” As


we dug a little deeper into the issues, here’s what we heard:


• Newer employees, just entering the workforce, are making cheeky and sometimes snarky com- ments that are upsetting “more tenured” employ- ees


• Some supervisors are being perceived by their employees as bullying, belittling or undermining


• Employees yelling, swearing, making rude com- ments about customers and even about fellow employees


• Technical or highly-skilled employees having the “prima-donna” complex and looking down on staff members


• Supervisors arguing between departments and sabotaging each others’ work by sending their worst employees to help on teams


• Employees exhibiting a sense of entitlement, griping openly, stirring up conflict, flinging a “this- is-who-I-am-deal-with-it” attitude


Does any of this sound familiar? Here’s what we would like to know: • Just who is managing these people? • Who is managing their managers? • Who is allowing this poor behavior?


September 2010 CA Employer 21


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