NEWS
Showcasing excellence, achieving results Call Centre & Customer Management Expo 2010 in association with Sage, our Gold Sponsor
S
ave the date and register now for Call Centre & Customer Management
Expo 2010 taking place on 21-22 September at the NEC Birmingham
“The old maxim “good customer service saves money” has never been more relevant than it is today in the public sector. Events such as Call Centre & Customer Management Expo provide a chance to share ideas and develop new ways of delivering more with less” Simon Pollock, Head of Customer Services, Surrey County Council
As the coalition government pledges £6bn in spending cuts and over 600,000 job cuts planned within the next two years, everyone is feeling the pinch. Continuous worries within the public sector about job security and the future have led to an uneasy feeling across all industries with organisations looking for ways to maintain operational efficiency whilst performing the required cuts in spending. At this time of economic struggle with the country facing its worst cuts yet and with the official line being ‘make-do and mend’, Call Centre & Customer Management Expo 2010 is all about showcasing how customer service excellence is the best strategy for success and how taking pride in being at the forefront of the contact centre industry, will keep you ahead of the game.
Call Centre & Customer Management Expo 2010 offers ideas for low-cost technology implementations and people
14 pse
· Bespoke consultations in the Consultancy Clinic
· Incentive Avenue in association with IPM and Promotional Marketing Magazine
· Learning & development zone
· Unmissable networking opportunities at the Networking Bar, sponsored by RightNow Technologies
· NEW – Voice & Speech Technology Area
practices that can help reduce cost while keeping citizen satisfaction. Offering a blend of integrated customer products & services, cutting edge education programmes and unique networking opportunities, you can’t afford to miss this year’s event.
Searching for a solution to a problem can take valuable time and staff away from the office, so if you have a problem which needs solving, an issue which needs addressing or a thirst for knowledge, Hall 9 at the Birmingham NEC, from 21 – 22 September is the place to be.
Providing an unmissable line- up of features including several that are brand new for this year, the 2010 event is a must attend. Features include:
· Over 200 suppliers of the latest customer contact and customer management solutions
· 6 inspirational keynotes – a mix of revolutionary customer management as well as motivational thinking,
guaranteed to inspire even the tightest of budgets. Just announced: Don Peppers, founding partner of Rogers & Peppers and Brad Cleveland, former president and CEO of ICMI. Sponsored by Autonomy etalk
· NEW – 3 interactive peer to peer learning and networking workshops packed with invaluable information including Peter Coates from Sunderland City Council & chair of the Local Government Contact Council who will analyse The future of public sector contact
· Four dedicated solutions theatres
FOR MORE INFORMATION
For more information on the quality educational content and big brand case studies as well as the special offers – single sessions just £69, visit to
www.ccfconference.com.
Reserve your place at THE industry event of the year Call Centre & Customer Management Expo showcases not only improvements that can be made within your call centre but also brings together key individuals that will help you achieve unparalleled results.
Register for FREE entry now at
www.callcentre-expo.com and save £30.
Jul/Aug 10
· NEW – Hosted Buyers Programme kindly supported by Aspect Software
This year’s prestigious paid-for Call Centre Focus Conference, running alongside the exhibition, provides the very latest information and advice on how your business can strive to remain buoyant and recoup the desired competitive edge.
With a choice of 24 insightful sessions, delegates will be given the opportunity to gain in-depth solutions, gleaning knowledge and advice from industry specialists. Sponsored by Siemens, Vodafone and IBM
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