Special Report C
&
M
Quality still assured
In July last year Incentive FM acquired
and all staff and customers The Incentive
Quality Assured Services (QAS) in a move
regarded it as a very positive QAS
move. I was overwhelmed by management
designed to complement its existing FM
the commitment shown to team:
business and further strengthen the
me personally by staff and Left to right:
customers alike, and by the
Gary Hudson,
presence of both companies in the
welcome the QAS business as
Jamie Wright,
commercial cleaning sector. Eight months
a whole has been afforded
Martin Reed,
by Jeremy and the team at
on, Neil Nixon speaks with Steve Wright,
Laura Oliver,
Incentive. Our future
Bill Pollard,
Laura Oliver and Jeremy Waud of
together looks very bright
Jeremy Waud,
Incentive QAS.
indeed.”
Steve Wright,
In these days of hostile
Paul Taylor,
takeover bids it is reassuring
Steve Wright - past master of “As a result, it will be
Ross
to see that a deal can still be
the Worshipful Company of business as usual for all our
Richardson,
struck between two
Environmental Cleaners and customers and staff except
and
complementary businesses
current chairman of the that they will now have the
Mike Crabb.
where all parties benefit -
British Cleaning Council - set added benefits of us being
owners, directors, staff and
up QAS 19 years ago, part of a specialist FM group
customers.
and is now a Shareholder and having a London base as
www.incentive-qas.com
and Director of the Incentive well as our existing office in
FM Group. Laura Oliver, who Hertfordshire.”
spent many years with QAS, One very real benefit of the
ultimately running the busi- merger has been to grow
ness under Steve’s chairman- Incentive’s cleaning business,
ship, has taken up an and to bring the operation of
Associate Director, role in the Incentive’s cleaning division in
Performance you can rely on
new business. line with the high standards
Steve, Laura and their team set by Laura at QAS. All the
built QAS into a very administration functions of
successful specialist cleaning running a large team of
SEBO gives you...
See us at
and FM business with an cleaning operatives, including
Carpex 2010
› Quality construction
annual turnover in excess of human resources and payroll,
SEBO BS models
Stand D10
£6 million, employing over have been moved to the
are dependable and
› Advanced design
600 staff. existing QAS offices in Ware.
rugged - ideal for
Enter Jeremy Waud, This has removed all
› Superb cleaning performance
heavy duty use.
managing director of highly duplication from the new
› Easy maintenance
successful Incentive FM. business. Laura said:
Jeremy saw in QAS a strong, “Incentive QAS has a
› High filtration as standard
well-run company with philosophy of no duplication
approximately 90% of its of tasks at any level. We
business in contract cleaning haven’t made any changes
- and a prestigious customer for the sake of it, everything
base with a strong presence has been carefully planned
in the public sector. Just the and executed. We’ve come a
profile Incentive FM needed very long way in eight
to boost its profile within the months - with no casualties.
contract cleaning sector. Staff have come through this
SEBO Dart models
Steve was approached and initial period feeling
are fast, light and
some months later the deal empowered and more powerful – ideal for
was done - and Incentive confident. All contracts are small and medium
QAS was born. All QAS staff still on track and, importantly, sized areas.
joined Incentive as part of the none have been lost during
agreement. this transition period.”
Jeremy Waud said: “QAS The challenge for the new
was a professional, well business has been to
structured business with a persuade existing QAS clients
For more information call 01494 465533 or visit www.sebo.co.uk
good client base in the that the established ‘family’
contract cleaning arena service they enjoyed in the
making it an excellent fit for past would be replicated
us. This acquisition also gave going forward. The retention
us exposure to high of the QAS name has been
quality public sector work important in conveying that
and the ability to tender for message, instilling
our wider disciplines within a confidence in established
SIX APPEAL
new area for us. This has customers. Amongst the
been an incredible journey - benefits of the merger is the
Incentive FM only started up ability for Incentive QAS to
These are just six of our best-selling cleaning
seven years ago and as a tender for far broader
chemicals – all of which are guaranteed to give
you the results you demand as a professional
result of this acquisition - contracts than either of the
carpet, upholstery and floor cleaner.
combined with the recent companies could in the past.
increase in sales - we are Jeremy Waud continued:
Prochem chemicals have a worldwide
now a significant force to be “Since the acquisition things
reputation for outstanding performance in the
reckoned with in the have been going extremely
professional, commercial and institutional
cleaning sectors.
industry. Our budgeted sales well and I am delighted that
for this year will top £25 we have successfully retained
Specialist products cover a whole range of
million. We are also perhaps all staff and customers. In
requirements for carpets, fabrics, floors and
an example of how a small fact the management team
surface cleaning technologies and
business in tough economic has responded extremely
maintenance.
times can achieve significant well to the new culture and
Formulations are developed in-house to
growth by providing high has brought with it some
meet strict performance, safety, quality
quality, cost effective significant strengths. In
and environmental criteria.
solutions that often push the recent months we have been Prochem Europe chemicals are available
boundaries of traditional focusing on integrating from a network of selected distributors
facilities management and our back office processes and
offering local supply, advice and training.
outsourcing.” systems including HR,
And it was a good fit for finance, sales and IT, in
Steve and the QAS team too. anticipation of legally
“We have worked with becoming Incentive QAS in See us on Stand D8 at Carpex 2010
Incentive FM many times over April 2010.”
the years and have always Which leaves the final
believed that we share the word to Steve Wright: “The
Visit www.prochem.co.uk or call 020 8974 1515
same business values in terms acquisition of QAS into the
to request a FREE catalogue
of quality service and Incentive Group was handled
innovative ideas,” said Steve. extremely well by all parties,
March 2010 C&M19
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