EDUCATION-JAN10-PG12:Page 6 06/01/2010 12:33 Page 12
New Products & Services
Babington Fellowes introduces
College’s IT Storage Boxes with Presto
™
helpdesk
F
ellowes, the leading
provider of workspace
improves
solutions, has announced
the latest addition to its
R-Kive® Premium range –
service levels
the instant assembly
storage box, featuring
Presto™ construction.
This truly innovative
product is designed to
infuse some magic into
B
abington college IT department recently reviewed the time it takes to ordinary filing and storage
respond to IT issues from staff and students as the previous method of tasks, no more
responding to calls was becoming inefficient and unreliable. Technicians had complicated assembly
difficulty recording notes each time an issue had been fixed, so it was difficult to instructions – simply push
pick up a task that another technician had been working on. This made it a the corners together and
nightmare when staff went off sick. the box is ready for use.
In October 2008, the department implemented Sitehelpdesk-IT, a web based Fellowes entered the UK storage box market in 1972 and today has become
IT support software as it met all of its requirements and was a fraction of the cost the market leading brand with R-Kive® filing and storage products.
of competing systems. Since implementing Sitehelpdesk-IT, the department is Fellowes is committed to developing new innovations and delivering them to its
finding the process of logging calls far more efficient as it stores all emails sent in customers. The new R-Kive® Premium storage box with Presto™ demonstrates
by an end user so the system knows what time the call came in and who logged this commitment and eagerness to always deliver the latest technologies to its
it. It is also easier to view what other technicians have been working on and at customers.
what stage of the process they are up to so they can take on additional work if Fellowes offers the R-Kive® Premium with Presto™ storage boxes in two
they have the capacity, helping to make the department operate more sizes. The classic storage box is available in the traditional woodgrain and blue
efficiently. The time it takes for technicians to respond to IT issues has been and accommodates A4 documents. The tall storage box is available in four
reduced by an estimated 25 per cent. Another benefit of Sitehelpdesk-IT is the colours; woodgrain, blue, red and green, accommodating A4 and foolscap
ability to report back to senior management about workflow levels and how the documents, folders and ring binders as well as R-Kive® Premium transfer files.
department is operating as a whole.
u00800 1810 1810
uwww.fellowes.com/prestou0207 419 5174 usales@sitehelpdesk.com uwww.sitehelpdesk.com
ICT in English schools: what’s the funding problem?
Ray Barker, Director of the British Educational Suppliers Association (BESA),
looks at the misconception about ICT funding
S
ince the demise of e-learning credits, many seem to believe that
there is no dedicated funding for ICT, yet the Harnessing Technology
Grant is alive and well; and guaranteed until 2011. One difficulty with
this grant is that it is capital funding and, when originally launched, was
not immediately accompanied by comprehensive guidelines for its use.
Many local authorities therefore had to provide schools with a quick
assessment of likely usage guidelines, but which turned out to be an
overly restrictive interpretation when the guidelines were published
some months later. The difficulty is that the restrictive interpretation
remains the perception in many schools, who believe it cannot be used
for software. In fact the2009-10 guidance states: “The grant can be
used to purchase computer software and digital learning resources
provided that the resource being paid for (or the perpetual licence to use
that resource) passes into the ownership of the school or local authority
at the end of the service period; or that payment results in the school or
local authority receiving a licence to use the resource for a specified time
period longer than one year. This applies to both one-off purchases of
software resources, and subscriptions to services that provide digital
curriculum resources on an ongoing basis.” It is worth looking at the
whole document, Harnessing Technology funding 2009-10, Guidance
for Schools which is on the Becta website at:
http://publications.becta.org.uk/display.cfm?resID=39754.
For more information about BESA see www.besa.org.uk
12
www.education-today.co.uk January 2010
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