Further Information
What’s included in all ISL tours?
At the time of booking you should pay a deposit which is variable and is
• Return coach travel from your local area, no supplements for local
described on your tour proposal details. This is your only financial
departures, executive coach supplied at no extra cost for all groups
commitment to us until 8 weeks prior to travel or as otherwise advised to you,
over 30 people.
when the balance becomes due.
• For tours by air we include all transfers from airport to accommodation
to the sports ground.
On acceptance of a tour with ISL you must sign the booking form
• Return ferry or Eurotunnel crossings.
accepting the booking conditions. You will then be sent an invoice. You should
• Accommodation of your choice at your destination.
carefully check the invoice for confirmation that the tour details are as we
• All football fixtures or tournament arrangements.
agreed to supply.
• All current taxes.
• All pre tour advice as required by you.
The person signing the booking form does so on behalf of all those
• Guaranteed no surcharges subject to booking conditions.
persons included in the proposed tour and is responsible for payment as party
• Tailor made tour service – we can tailor the exact tour and itinerary
leader. Your tour cost is subject to surcharge only in the event of government
you require at no extra cost.
action. ISL is not responsible for any loss, expense or liability incurred as
result of accident, illness or injury during your tour. ISL act as agents only for
Why choose ISL?
transportation and accommodation. We act in good faith with respect to these
arrangements and cannot be held responsible for any loss, damage or injury
• Value for money, we are never knowingly beaten on price for a comparable tour.
• Financial safeguards, ISL have been organising sports tours for 16 years and
however caused.
operate a trust account for your financial protection.
• Fully inclusive tours. Changes By Us
• No hidden extras, the price we quote you is the price you pay. It is unlikely that your tour destination will be changed, however, there may be
• Free places for early bookings and larger groups. circumstances beyond our control. If a major change becomes necessary you
• Free local pick up and set down anywhere on the UK mainland. will be informed and if it is possible a different destination with equivalent tour
• Numerous tournaments available or friendly fixtures in all destinations details will be offered. You may accept the change or have the right to cancel
arranged through our network of local representatives. without the loss of monies paid. Compensation will be considered unless the
• Personal service guaranteed. cause was force majeur, namely, war, terrorist activity, threat of war, riots or civil
• All pre booking and pre tour advice as required by you.
strife, industrial disputes, natural or nuclear disaster, fire or adverse weather.
ISL reserve the right to cancel any tour should it be deemed necessary and
How To Book
return monies paid.
All bookings should be made with your nearest office. When you have decided
upon a tour please call our office to confirm availability. We will verbally confirm
Changes By You
the tour arrangements to you and hold your required tour on short option
If changes to your tour are required by you, ISL will do all we can to assist,
pending receipt of £30 per person deposit and a completed booking form.
however, name changes in some instances will attract additional payments.
On receipt of your group deposit we will confirm the details of your tour to
If you wish to cancel your tour, you should give immediate notice in writing to
you in writing. We may be able to offer a low deposit booking or other special
ISL. More than six weeks prior to travel and only the deposit is charged. Less
than six weeks will incur the following cancellation charges:
arrangement at certain times of year, please ask for details.
Final Payment
42-35 days = 30% 34-28 days = 50% 27-15 days = 65%
The final tour payment is due 8 weeks prior to departure unless otherwise
14-8 days = 80% 7-0 days = 100%
advised by us in writing. Your final payment should be accompanied by a
complete list of passenger names and insurance
Fixtures
Sports fixtures are booked with agents at continental destinations and are
premiums if required.
made in good faith. Our agents and host clubs have absolute discretion as to
Insurance
whether the sports fixture takes place and ISL cannot be held responsible for
We would advise all passengers to have adequate insurance when travelling
cancellation.
abroad. ISL offer fully comprehensive travel insurance which includes cover
for playing football. The cost of this insurance is £16 for adults and £12 for
Flights
children. Please call our office for further details.
In order to comply with the CAA regulations on inclusive tours by air, all air
tours must have flights booked direct with an ATOL holder. We will make
Financial protection
investigations on your behalf and recommend the best flight price. The contract
for the flight tickets will be between you and the ATOL holder. The contract for
ISL comply with the EU directive on package tour and travel regulations 1992
and operate a trust account to safeguard monies paid to us by our customers.
ground arrangements in your destination will be the responsibility of ISL.
This assures that, in the unlikely event of financial failure, your money is
protected and will be refunded to you in full by the trustees.
Your Responsibility
ISL take no responsibility for the actions of travelling members behaviour
Travel Documentation
and fully support the actions of hoteliers and carriers against those persons
It is the responsibility of each individual to ensure that all members of the group
whose behaviour may be dangerous or disruptive. This will be treated as
are in possession of valid passports, all our destinations require valid passports cancellation by you. It is your responsibility to ensure that all passports and
EXCEPT The Republic of Ireland and The Channel Islands. travel documents are in order and that you arrive at the stated points on time.
Any loss or damage through failure to do this lies with the group.
Booking Conditions
Would clients please note our booking conditions: they are for your
protection as well as ours and do not affect your legal rights as a customer.
ISL sets out in these conditions the terms on which you contract with us
and our obligation to you.
www.isltours.co.uk
Booking Line South tel: 02392 230 023 Email: stuart@isltours.co.uk
Booking Line North tel: 0161 790 0840 Email: malc@isltours.co.uk
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