Our clear priority is to have the opportunity Safety and security
of resolving this when it happens, to
All of our ships are equipped with modern
everyone’s complete satisfaction.
stabilisers, and built to the world’s highest
We hope that you will feel the service you
standard of shipbuilding. Guest safety is
have received has merited the service
our number one priority. Every ship is
charge added to your bill, but because it is
run by a crew of experienced officers.
discretionary guests can choose not to pay
Our Method 1 construction meets all
the service charge without conditions.
current Fire Safety requirements and
SOLAS (Safety of Life at Sea) convention
What about gratuities? (tips made easy) regulations. Also, each of our ships must
Unlike most other ships in the cruise
pass annual inspections by the U.S. Coast
industry, there is no required or
Guard, the Norwegian Veritas and the
recommended tipping on any of our ships
Bahamian Government. You will be asked
for service that is generally rendered to all
to take part in an obligatory life boat
guests. While you should not feel obligated
drill on the first day of your cruise. At
to offer a gratuity, all of our staff are
any given moment, there are likely to
encouraged to “go the extra mile,” so they
be “trouble spots” in the world in terms
are permitted to accept cash gratuities
of crime and/or war or terrorist activities.
for exceptional or outstanding service if
Accordingly, it may be necessary to change
you care to offer them. Also, certain staff
the published cruise or Shore Excursion
positions provide service on an individual
itineraries. Any such changes are for your
basis to only some guests and do not
safety and beyond NCL’s control. While
benefit from the overall service charge. We
we endeavour to provide reasonable
encourage those guests to acknowledge
protection for your comfort and safety
good service from these staff members
on board our ships, we cannot guarantee
with appropriate gratuities.
freedom from all risks associated with war,
terrorism, crime or other potential sources
A suggested gratuity of 15% is automatically
of harm. NCL reminds all guests they must
added to all drink bills and 18% added
ultimately assume responsibility for their
for all spa and salon bills (correct at
actions while ashore.
time of printing). You may, if you wish
to reward a particular individual, add an
The U.K. Foreign & Commonwealth
additional tip to these bills; however, there
Office regularly issues advice to travellers
is no obligation to do so. See Booking
giving details of local conditions in
Conditions on www.ncl.co.uk for further
specified cities and countries according to
information.
the Office’s perception of risks to travellers.
We strongly recommend guests obtain and
consider such information when making
travel decisions. For more information, visit
www.fco.gov.uk/travel
Are visitors allowed on board?
Due to security reasons, unfortunately, no.
What if I still have some questions?
Visit our website www.ncl.co.uk/faq or call
NCL Guest Services on 0845 201 8907.
www.ncl.co.uk
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