Products we are unable to refund or exchange
We are unable to offer a refund or exchange on personalised, made-to measure items
unless they are faulty.
Delivery charges
We will not refund your delivery charge when an unwanted product is returned. If the goods
are faulty or damaged we will not charge for delivery of any replacement parts sent in
exchange.

Cancellation of made-to-order products
Should you wish to cancel your made-to-measure goods after the date of contract but before
fabrication commences we will charge a cancellation fee of 20% of the full selling price.
Should you wish to cancel your order after the date of commencement of fabrication, but
before despatch, we will charge a cancellation fee of 85% of the full selling price. There can
be no refund after the date of despatch confirmation.

None of the above conditions affect your statutory rights when goods are faulty.

Miscellaneous
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property
rights in all material or content supplied as part of the Website shall remain at all times vested
in us. We have copyright to all the photographs used on the website and reproduction is only
permitted with our expressed authority.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place
on the Website, we make no warranties, whether express or implied in relation to its
accuracy. The Website is provided on an "as is" and "as available" basis without any
representation or endorsement made and we make no warranties of any kind, whether
express or implied, in relation to the Website, or any transaction that may be conducted on or
through the Website including but not limited to, implied warranties of non-infringement,
compatibility, security, accuracy, conditions of completeness, or any implied warranty arising
from course of dealing or usage or trade.