PRODUCT & SERVICE LINE REPORTS “Early in the pandemic PPE was the hot
commodity, everyone needed it and there wasn’t enough to go around,” said Haines. “To better supply PPE and facemask manufacturing, along with all other key categories made of nonwoven raw mate- rial, we pivoted to support the market by introducing alternative raw materials, substitute items and spot buy items. “Specifically, within the O, with sur-
gical drapes and gowns, we introduced a new bilaminate drape material and spunlace gown material to increase our overall capacity and support the market when nonwoven materials were in such high demand,” Haines added. “As we learn of supply disruptions that will impact components in our kits, we proactively work with customers on alternates to ensure they are getting the supplies they need.”
Evolved training methods Surgical care continues to evolve despite the ongoing supply chain disruptions caused by the COVID-1 crisis. One chal- lenge has been properly training O teams on new products as they have struggled with staff shortages, COVID-1 prevention measures and postponed/cancelled pro- cedures. As a result, the push for virtual learning options increased.
“We have leveraged the use of virtual
meetings and tailored our videos to train and instruct healthcare professionals on the use of AliMed products,” said Baker. AliMed’s website includes a series of step- by-step training videos for their products. Mölnlycke has responded to the chal-
lenges of staff training with a variety of online resources: “[We have] focused on increasing
our surgical gloves virtual training, education and evidence access on our
Connect2Know.com website,” said Ward. “Educational videos for open, closed and assisted glove donning techniques along with printable instructions for staff are easily viewable and downloadable. For those needing protection from chemo- therapy agents, we have enhanced our reference materials for the best gloves to use with chemotherapy permeation charts available on our website as well as
Connect2Know.com. “[We’ve] also expanded our virtual
speaker program to include topics on Sharps Safety and the utilizing the LEAN process in the O to minimize waste,” she continued. “Instructions for scheduling programs live or virtual with our clini- cal nurse specialists are posted and also regularly communicated through our field sales team.”
Overcoming a dif ferent pandemic
Matt Anderson, Vice President & General Manager of Surgical Innovations, Medtronic, told Healthcare Purchasing News that the world is battling a lingering and worsening pandemic that isn’t COVID-19; obesity. He articulates three possible solutions:
1. Innovation “Our bold focus is to lead the way in superior minimally invasive surgical options for bariatric
patients,” he said. “We are dedicated to advancing minimally invasive technology further toward robotic assisted surgery with the goal of even shorter recovery times, fewer surgical site infections, and ultimately better patient outcomes.”
2. Clinician and surgeon education “We must also provide education to support the safe and effective application of the
latest technology and techniques. Our world-class education and training programs enable providers to learn best-practices from the start so patients in need of bariatric care have the best clinical experience and outcomes possible.”
3. Technology “Bariatric care is complex. It can be isolating and intimidating for many patients who
struggle with obesity – such that approximately 50% of bariatric patients drop out of their program before surgery. Navigating the pre-operative checklist of insurance-driven require- ments and multiple appointments with different providers can be overwhelming, making this already difficult decision seem more daunting. “Our solution to this profound hurdle in access to care is GoFurther – a secure app where
patients connect with their provider to stay on track for surgery and monitor progress leading up to and following their procedure. This new app offers a more comprehensive care path- way, so patients are better supported and more engaged on their journey to better health.”
18 March 2022 • HEALTHCARE PURCHASING NEWS •
hpnonline.com
Diversey offers its training program,
which has been awarded the AON Seal of ecognition, online, virtually or in- person. The company has also developed numerous online videos, podcasts and training delivery methods to adapt to the O’s needs. Medtronic also has taken a hybrid train-
ing approach with a mix of in-person and online training programs. “For our industry, one of the greatest
educational challenges over the past two years has been offering remote learning as COVID-1 eliminated most in-person options for training — the preferred method for many physicians. We called this transition the ‘remote pivot,’” said Matt Anderson, Vice President eneral Manager of Surgical Innovat ions, Medtronic. He added, “Since the
beginning of the pan- demic, we have expanded our provider training programs. We now offer a secure, live platform where trainees join a fac- ulty member in the O and observe a procedure from multiple points of view both from around the room and laparoscopically. This allows for a more comprehensive experience where trainees interact with the faculty member in live dialogue, regardless of location.” For the parts of the world where in-
Matt Anderson
person training is possible, Medtronic includes a hybrid visiting clinician program to its platform. Through the program, trainees have their choice of attending procedures in-person or virtually. “Historically, the adoption of remote
surgeon training solutions has been slower relative to other education mar- kets. The universal need for a remote pivot in response to the pandemic has significantly reduced resistance to remote training technology and accelerated its adoption. As a result, the adaptation from in-person to hybrid clinical education is a practice we anticipate leveraging going forward as we expand access to the latest technology and accompanying education for providers across the globe,” Anderson said. Medline’s Haines stresses a return to the
fundamentals of education. “We had to design a mult imodal
approach to education; of course, virtual replaced face to face training but the pandemic also challenged us to look at
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