Using technology to save lives


Supporting the emergency services in a digital world


The emergency services face a number of key challenges, including unprecedented demand, tight budgets and limited resource. Whether your emergency teams are attending the scene of an accident or handling calls at the control centre, the right technology gives them the tools they need to get the job done and ultimately, save lives.


In this publication we’ll guide you through choosing the right device for your teams, wherever their work is. We’ll also cover how to get the most out of those devices and improve communications with headsets, docking solutions and accessories. And we’ll show you why it’s crucial to have a robust network to support all this new technology.


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02 How can technology make a difference?


We can design and implement solutions to empower emergency workers wherever they are.


In the call centre Call handlers for the emergency services need the right technology to help them collaborate and communicate effectively, especially when they’re under pressure. They need to feel confident that the information they share with teams in the field is precise, secure and instantly communicated. Technology can help them to:


• Talk callers through emergency procedures


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Log data securely in accordance with guidelines


• Work calmly and accurately under pressure


• Allocate tasks from multiple locations


• Take control at larger incidents •


Stay comfortable on long shifts In the field


Police officers, paramedics and fire fighters are often working in the field, getting involved with different cases each day. The technology they use must be able to keep up; devices need to be light but tough, communication has to be seamless, and networks should support all this in the background, regardless of location. Using technology, emergency workers can:


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Share reports, images and records even without Wi-Fi


• Have two-way communication in every situation


• Document events wherever they are, indoors or out


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See vital information such as building schematics


Safely navigate dangerous environments


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