IT IS IMPORTANT NOT TO LIMIT YOURSELF TO ONLY PROVIDING SERVICES. FOR US, THE CREW ARE LIKE FRIENDS AND THE OWNERS ARE SPECIAL GUESTS
changes happen frequently at short notice. Yacht agents need to accurately assess the level of urgency and provide solutions accordingly, whilst being empathetic with the needs of crew and guests. We must be competent knowledgeable connoisseurs of the best local products and resources and respond to requests swiftly enabling captain and crew to do their job and hit their targets efficiently.”
“Efficiency, effectiveness, speed, punctuality and 24/7 availability,” says Elena Giourtzidou from Yachtways in Athens. “The team in the office have a deep knowledge of the local legal framework, paperwork requirements and formalities, and the natural beauty that your country has to offer. Oh, and a warm welcoming smile, patience and passion for a challenge.”
Meanwhile, Paz Rodrigo from Dockside Services based in Palma, believes, “It is important not to limit yourself to only providing services. For us, the crew are like friends and the owners are special guests.
Like when you have guests at home, you take care of all the details and do things with love and passion. Spain is our home, so we try to get everything perfect when they come to visit us. And, of course, it’s very important to be formal and polite.”
Whilst the ‘softer’ side of yacht agencies is undoubtedly valuable, steering yachts through tricky local bureaucracy is where yacht agents really become worth their weight in gold. Varied, complicated and ever-changing according to territory, it’s really only an agent who can accurately present and explain the local rules and regulations to clients.
As Katerina from Kronos Yacht Agency says, “Anybody who supports the theory that the entry and exit formalities are easy, is mistaken. An agent must know the laws very well and must advise and protect the boat by issuing the right papers in order to cruise in the waters legally. And, we have our way with the authorities so that makes our job more efficient.”
ELITE YACHT SERVICES Elite make captains’ lives easier when they sail in Sicily or to the Aeolian Islands. This is their mission and this is what they do 24/7, leaving owners and guests completely satisfied. Elite’s job is to provide for any sort of services and requests, and they love doing it! The company can provide all the standard services such as yacht formalities, limousine services, private tours, provisioning and flowers; and are turned on by challenges, being ready to provide even for the most unusual requests. What makes Elite different is their professional, precise and friendly approach, supplemented by a big, free-of- charge smile which will make your stay in Sicily memorable for this upcoming season. For more details Tel: +39 3404832237 or visit
www.eliteyachtservice.it
Paola concurs, “We work mainly with superyachts, which tends to make our job a little trickier in terms of paperwork. Furthermore, changes in regulations every year doesn’t help either. Let’s say there are key differences between private and commercial yachts, EU and non-EU yachts, but also private and commercial ports. Each port has its own document requests, with commercial ones being stricter and more bureaucratic.”
Maja adds, “And, never assume that rules, products and services are the same in all countries just because they are part of the EU.”
Some paperwork is of a rather obvious nature – the yacht’s registration certificate, insurance certificate, the captain’s licence, an accurate crew and passenger list – while some is slightly more obscure. Spain, for example, hasn’t always rolled out the red
42 | SPRING 2018 | ONBOARD
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