COMPUTING & IT RESOURCES TechnologyOne takes the lead with Guide
- unlocking efficiencies, reducing costs, and dramatically improving the experience for every customer they serve.
“The adoption of our DxP across local government has exceeded even our most ambitious expectations. But what comes next is even more significant. “When we saw the breakthrough potential of Plus, it was immediately clear: agentic AI doesn’t just streamline processes - it changes how work gets done.
“That’s why we built Guide. It is not another interface or incremental improvement - it’s a new kind of experience: intelligent, conversational, and outcome-driven. It helps employees and customers resolve issues faster, make better decisions, and get to the right answer without friction. “We believe Guide represents the next chapter for the local government and education sectors - and a major leap forward in how organisations serve their communities.”
Mr Chung said TechnologyOne is also introducing a new commercial model designed to unlock broader adoption and create a new financial pathway for councils and universities.
T
echnologyOne has unveiled Guide, a new AI-powered product with the power to give students faster, simpler access to higher education support.
For the first time, Guide – a Plus product – is putting enterprise-grade agentic AI directly into the hands of communities and students. Guide allows them to request help, find information, resolve issues and complete tasks simply by asking on their own device, removing the friction of navigating council and university systems.
Plus, TechnologyOne’s whole-of-enterprise AI product announced last year, uses agentic intelligence to predict, learn, uncover and simplify work across public sector organisations. Today’s announcement marks the next evolution of that capability: enabling people to engage with councils and universities through natural, conversational interactions rather than a maze of systems, portals and processes.
“We’re not just launching Guide - we’re reinventing how it’s commercialised,” he said. “For the first time in our industry worldwide, we’re bringing enterprise-grade agentic AI directly to the residents and students our customers serve - and we’re doing it in a way that funds itself. “Guide will introduce an advertising-funded model designed specifically for public sector and education environments, paired with a co-share framework that aligns incentives for everyone. As Guide helps more people resolve issues faster, it can generate advertising revenue that is shared between our customers and TechnologyOne. In other words: the better the experience, the greater the return.
“This is a structural shift. For decades, enterprise ERP has been viewed primarily as a cost to manage. Guide changes that equation - transforming digital engagement into a differentiator that empowers customers, drives efficiency, while at the same time creating a new revenue stream for councils and universities.
“Of course, Guide will also be available in a traditional SaaS model for customers who prefer a standard ARR approach. But councils and universities everywhere are under pressure to do more with less - and they are actively seeking sustainable new sources of funding without compromising service quality. We believe this model delivers both.”
TechnologyOne said it is already working with a select group of customers on Guide, and will formally launch the commercial framework in May, when Guide becomes available for sale.
For more than 38 years, TechnologyOne has delivered enterprise software that supports essential public services across government, higher education and the public sector. The launch of Guide reflects the company’s continued commitment to making the complex simple for organisations and the communities they serve.
As an extension of Plus, Guide interprets intent, orchestrates actions across enterprise systems and completes tasks instantly. Instead of navigating multiple forms, logins or call queues, residents and students can simply ask - via voice or text - what they need via one simple interface. Guide acts as a trusted digital companion, helping individuals access services and receive immediate personalised support.
TechnologyOne CEO and Managing Director Ed Chung said the launch of Guide represents a major leap forward in public sector AI reinforcing the company’s mission to make life simple for the communities its customers serve.
“For more than eight years, we’ve been on a mission to bring communities closer to their councils and universities,” Mr Chung said. “Through our DxP technology, we’ve helped organisations deliver information, access and insight in ways that genuinely empower people
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www.education-today.co.uk March 2026
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