FEATURE Smart Factories
Unlocking the power of process discovery
Sateesh Seetharamiah, CEO of EdgeVerve, explains how process discovery can accelerate the automation journey W
ith modern organisations becoming more complex, various intricate operations are constantly evolving to
run business functions. Ideally, these processes should be
predictable and repetitive; however, since they have evolved diff erently for each team, business unit and location, this results in inconsistencies that make automation challenging and hamper the digital transformation.
Avoiding limiting factors Starting automation initiatives can be a challenge for many organisations, and it’s a hurdle that can signifi cantly impact the success of any automation programme. However, studies have shown that only 3% of organisations have successfully scaled up their digital workforce, even though a well-executed robotic process automation (RPA) programme can yield a return on investment in just a year. An Ernst & Young study found that 30-50% of RPA projects fail globally, unleashing numerous risks. As Bill Gates once said: “The fi rst rule of any technology used in a business is that automation applied to an effi cient operation will magnify the effi ciency. The second is that automation applied to an ineffi cient operation will magnify the ineffi ciency.”
Operational excellence The key to success lies in selecting the appropriate processes for automation and ensuring that they are accurately mapped out before automation begins. Eff ective process discovery involves gathering information about processes and tasks from various devices throughout the enterprise to create a strong process map that enables organisations to identify the right automation processes and re- engineer them for maximum effi ciency. When it comes to process mapping, doing it manually can be a huge job. This can lead to issues like people not wanting to share information and diffi culties
14 June 2023 | Automation
caused by language and cultural diff erences when working across diff erent parts of the world. These factors make it more likely that important data about process performance, stability, failure rates and business impact could be missed. However, an automated process- discovery platform can help by making recordings that accurately map out a company’s processes and task fl ows. Using this information, the platform can identify areas where processes could be improved and create an automation blueprint. This has the potential to save organisations a lot of money and thousands of work-hours each year.
As an example, one global beverage company utilised automated process discovery to create almost 3,500 automated recordings, outlining 90% of its processes and task fl ows. Using this tool, the company was identifi ed 300 diff erent process variations and created an automation blueprint from start to fi nish. This led to cost savings of over $1m per year, saving an estimated 65,000 person- hours.
Maximising automation efficiency Automated process discovery delivers benefi ts beyond identifying and mapping process variations in enterprises. Businesses can improve their growth, innovation and operational effi ciency whilst remaining competitive.
With the help of AI-enabled continuous
process discovery loops, organisations are re-engineering enterprise-wide processes based on real-time data. This enables them to use their resources more effi ciently, improve customer experiences and enhance market performance. This enables businesses to utilise their resources more effi ciently, improve customer and end user experiences, and enhance their performance in the market. The quality of data collected from various sources across the enterprise is crucial for the eff ectiveness of AI- driven process discovery. While errors or insuffi cient information aff ect the results negatively, reliable and accurate data can lead to signifi cant cost savings and an eagerness to invest in further improvements. In order to keep up with their customers’ high expectations and the need for effi cient business processes, businesses need to adopt digital technologies and a strong process discovery platform. The process discovery journey is crucial in creating an automation roadmap for cost- eff ectiveness and accelerated operational effi ciency through data-driven decision- making.
CONTACT:
EdgeVerve
www.edgeverve.com
automationmagazine.co.uk
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42
