Advertising Feature
Kick-Start 2025 With A Contact Centre Partnership
Utilising contact centres like Lemon Contact Centre offers several benefits for facilities management (FM) companies in 2025, particularly as the industry evolves with technological advancements and changing customer expectations. Contact centres can significantly help to improve customer service by providing omnichannel support, with the ability to manage multiple communication channels enhancing customer responsiveness and overall satisfaction.
Operating a full 24/7 service from their headquarters in the North East, Lemon Contact Centre offers over two decades of expertise in providing daytime and out-of-hours support to the FM sector. When partnering with Lemon, their highly trained and dedicated operatives become a true extension of your business.
By outsourcing customer service to businesses like Lemon, facilities management companies can ensure that their clients receive 24/7 support 365 days a year, which is crucial for addressing urgent maintenance issues and inquiries. This round-the- clock availability improves customer satisfaction and enhances an FM company’s reputation for reliability and responsiveness.
lemoncontactcentre.co.uk 0800 612 7595
zest@no-sour-business.co.uk fmuk 13
With innovative software solutions and diagnostic tools integrated seamlessly with existing systems such as CAFM, Lemon Contact Centre helps optimise
operations without the need for
extensive investments in new technology or additional staffing. This cost-effective approach allows facilities management companies to allocate resources more efficiently,
initiatives that drive growth in 2025.
As facilities management businesses look towards 2025, partnering with a contact centre like Lemon offers a strategic advantage. With enhanced customer support, increased operational efficiency through technology, compliance assurance, and cost-effective
solutions, facilities management
companies can position themselves for success in an increasingly competitive landscape.
focusing on strategic
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