Banking fraud Fighting
the fraudsters A
few years ago, Raymond Dighton walked into his local branch of Barclays, in the leafy London suburb of Cricklewood, and asked to withdraw £6,000. Quizzed on what the money was for, Dighton explained he needed to pay for building repairs – the guttering of his house was rotting, the roof needed fixing and the garden was a mess. Though the cashier was bemused by the figure involved, she agreed to release the funds. But when Dighton returned to his bank a week
For as long as banks have existed, crooks have tried to cheat them. But with fi nancial institutions becoming better at stopping conventional scams, criminals are increasingly preying on vulnerable people in so-called ‘authorised’ scams, forcing banks and the police to develop systems to keep clients safe. Andrea Valentino speaks to experts from across fi nance and law enforcement to understand the scale of the problem, and why the industry always needs to be on its guard in the face of fraudsters.
later, this time demanding to take out £13,000, Ann-Marie O’Donnell, the branch supervisor, became suspicious. “I thought he looked quite vulnerable,” she explained at the time, “and remembered he had made a big transaction the week before.”
If Dighton had tried to withdraw his money a few decades ago, there was nothing Barclays could have done to stop him. But now, worried that her customer was the victim of foul play, O’Donnell
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