Company insight
The report was very well received by each one of the stakeholders, with a strong willingness to act on the data that had been newly discovered. The healthcare professionals requested BD’s support for escalating the performance issues to the hospital management.
“The points on which we cannot act should be transmitted in a more official way also to our managers. There is a part that we are not going to be able to fulfil because we do not have the means. We need at least to make our managers aware,” states Rosa Capilla, head of the emergency department.
The BD team was also recognised as a partner for BSI, the value of the findings were praised, and the customer is now looking forward to an end-to-end solution proposition that can help them solve the critical issues.
“The most valuable insight regards the fill volume metrics. I have found it vital. We could solve these problems with training and with new workflow designs and new proposals that BD can make us,” says Isabel Sánchez Romero, Microbiology and Parasitology Specialist.
Team training
During the second phase, executed on 21 and 22 June 2022, BD experts led a training on lean topics, fostering a close collaboration between the customer’s stakeholders from microbiology, ED, and nursing. The cross functional
BD BACTEC FX blood culture systems at the Puerta de Hierro Majadahonda University hospital.
and time from the Gram result to communication to clinician)
■ ■
providing the tools and the training to monitor the KPIs
designing a tailored action plan (including BD products and services) to improve BSI metrics. The healthcare professionals participating in the training recognised that they face several performance challenges in the BSI diagnostic and appreciated being able to have knowledge of what was really going on. The two team-education days were punctuated by various theoretical trainings, workshops, exercises. The testimonial and customer experience data
“I would like to reduce the time until we have the result. If we manage to remove even a step only, from those that delay the proper treatment of a patient, it will be a success.”
Rosa Capilla, head of emergency department
cooperation was very appreciated by the customer and it was considered essential for enabling any improvement in the BSI pathway.
The primary objectives of the training were as follows: ■
identifying the most relevant KPIs for the BSI diagnostic pathway (blood fill volume; contamination rate; time of collection to incubation
Practical Patient Care /
www.practical-patient-care.com
collection for this phase of the service is under preparation and will be part of future communications.
Expected outcomes The CWOS for BSI pilot allowed the BD experts to assess customer interest, collect feedback and, by the end of the activity, design an end-to-end solution aiming to
improve the performance of the analysed scenario. The customer’s stakeholders expect to be able to identify the weak points in their processes and to follow up on current and future performance by monitoring the KPIs such as the reduction of time to result of the specimen analysis (more specifically the time from collection to incubation) and the reduction of samples contamination rates. Further, they expect to become more efficient and to enable a more fluid communication between the ED and microbiology department.
“I would like to reduce the time until we have the result. If we manage to remove even a step only, from those that delay the proper treatment of a patient, it will be a success,” says Rosa Capilla, head of the emergency department after the pilot.
During a satisfaction survey regarding the activities conducted till now, the three stakeholders were fully satisfied with the content of the report provided and with skillsets demonstrated by the BD professionals. They will gladly recommend this service to other departments. Phase three, the “Ongoing Coaching Meetings and Post Lean Assessment” started in mid-July, 2022. The phase is still in progress. ●
References available upon request.
lp.bd.com/ BD-Professional-Services.en 19
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