MARCH 2020 PAGE 12 ITIA AWARDS 2020
IRELAND'S PREMIER SOURCE OF TRAVEL INFORMATION
Category sponsor Jenny Rafter of Aer Lingus with Emma McHugh and Christina Cuffe of Atlantic Travel
L
etterkenny-based Atlantic Travel were popular win- ners of the small agency award. .
AGENCY <10 ATLANTIC TRAVEL
What’s next for Atlantic Travel? The launch of our new website which will include a live search feed for Jet2 Holi- days. Belfast departures are currently really strong for us so this will continue to help us drive and grow our existing Belfast market share. In conjunction with the developer we have designed the functionality to view our Jet2 live pricing in sterling and in euro, I do not believe this is being done elsewhere at the moment.
We also decided to create a dedicated facebook page called Just|Cruise. This will allow our followers who are mostly interested in learning about cruise and the most recent offers to do so on a sep- arate platform from the Atlantic Travel page – it also means that our AT page will be more balanced in the content published, giving a broader range of destinations and holiday types to our followers.
Given the opportunity 2020 will see us continue to grow the number of ships our team will have sailed on as this has had one of the biggest impacts in rela- tion to our cruise market growth. The Irish Travel Industry Award is
such a significant one to have won for Atlantic Travel. It is recognition for the consistent dedication and willingness to adapt and change to fulfill the demands of our clients. Going the extra mile and above and beyond are terms often used but are the most apt in the description of each and every member in Atlantic Travel. We are very proud to be recipi- ents of this award and look forward to continuing to do what we do and do it well.
Previous winners: 2015 Navan
Travel, 2016 Fahy Travel Galway, 2017 Grenham Travel Athlone, 2018 Man- ning Travel Kilkenny, 2019 O’Han- rahan Travel
Category sponsor Jenny Rafter of Aer Lingus with Deirdre Maher of Tour America,
M
ary McKenna picked up an- other award
for Tour America at the awards. .
AGENCY >10 TOUR AMERICA
Mary says; “Tour America will be 25 years old in October 2020. Whilst its journey has not always been plain sailing, the past four years have shown year on year growth and increased profits. 2019 was an amaz- ing year for Tour America, and Cruise Holidays, being it’s most profitable and having the highest turnover to date. Tour America recently received the Travel Agent of the Year award from the ITAA, which means so much to me personally and indeed to our fan- tastic team.
I have consistently asked
my team to grow individually, and as a business to raise our standards. We are all clear on the vision of the company, and the importance of our journey of providing outstanding customer service. I am extremely proud about the recent promotion of our financial controller, Deirdre Maher, to COO (Chief Oper- ations Officer) of the company. Deirdre
will run the day to day operations of the organisation, which will allow me the necessary time to work on new projects for the brand and also to develop the fu- ture strategy for the business. The travel industry is consistently going through huge changes and chal- lenges, and Tour America, and Cruise Holidays, want to be a company that is resilient and adapt to all these changes fast. Winning Travel Agent of the Year, shows our commitment to excellence and never standing still, not being com- placent, and to ensure we continue our journey on providing customer service along with being profitable. Previous winners: 2011 Lee Travel, 2012 Tour America, 2013 (one cat- egory) O’Hanrahan Travel, 2014 (one category) Lee Travel, 2015 Club Travel, 2016 Cassidy Travel, 2017 Shandon Travel, 2018 Tour America, 2019 Cas- sidy.
Emma McHale and Nicola O’Brien of Hertz, category sponsor Stephen Sands of Riviera Travel, Paul Manning and Sinead Murphy of Hertz,
H
ertz are won the award for Best Car Hire pro-
CAR HIRE: HERTZ
vider for the sixth year in succession. On accepting the award John Barry, Head of Sales commented. “The award is a testament to the dedication of our staff in Ireland and across the globe in making sure we do our utmost to deliver great customer service. With the Best in Class loyalty program ‘Gold Rewards’ and ‘Ultimate Choice’ where the renter gets to choose their car from an entire
row of vehicles we continue our focus on quality and service in order to win our customers’ hearts each time they book a car with Hertz
We remain and will always be, ‘Here to get you There’. Shortlist: Affordable Car Hire, Alamo
Car Hire, Flexible Autos, Hertz, Your Car Hire. Previous winners: 2011-2-3 Holiday Autos, 2014-5-6-7-8-9 Hertz.
Category sponsor Stephen Sands of Riviera Travel, Maeve Slalom and Ciaran Mulligan of Blue Insurances,
B
lue Insurances won the travel i nsura nc e
TRAVEL INSURANCE: BLUE
award for the eighth year in succession.. “It has been an extraordinary year for
Blue Insurance with the buyout of the company by CoverMore a subsidiary of Zurich Insurance Group and confirms the company’s position as Ireland’s fa- vourite Travel Insurance provider. We are also delighted that we have won a Travel Insurance Award every year since opening in 2003.
“We would like to thank the Irish Travel Trade for their continued support and we look forward to launching some new innovative products with them over the coming year”. Shortlist: Accident & General, AXA Insurance, Blue Insurance, Worldwide Insurance. Previous winners: 2011 Ac- cident & General, 2012-3-4-5-6-7-8-9 Blue Insurance.
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