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grew to include locations in Arizona, California, Florida, Indiana and Wisconsin — each restaurant carefully decorated in a specific theme, with walls adorned in framed photos and memorabilia. The company also added a very successful catering business in 1999 and a nationwide shipping service in 2000. From their tasty Italian beef to their delicious chopped salad to their famously sinful chocolate cake, Portillo’s fare has become the literal taste of Chicago for customers nationwide.


MAINTAINING HIGH STANDARDS Today, Portillo’s is a national success, but it was those first few years in the trailer, when Portillo ran the business like a one-man show, that proved invaluable in defining the restaurant as it is today. More than 50 years later,


his high standards for customer service, food quality, clean- liness and positive attitude are still the driving force behind the Portillo’s brand. Each new manager receives 12-14 weeks of training and all employees start from the ground up — just like Portillo did. He credits much of Portillo’s suc- cess to the workforce he and his team have built, boasting an impressively high employee retention rate. Whether eat- ing inside the restaurant or grabbing a quick meal at their innovative drive thru, Portillo’s customers are greeted with a smile and leave with a delicious meal. “We are a quality house with quality food and quality employees,” explains Portillo, “and we take a lot of pride in that.”


While the food is certainly mouthwatering, it’s only a part of what makes eating at Dell Rhea’s Chicken Basket and Portillo’s so memorable. Like so many DuPage County eateries, a meal at either of these unique, historic restaurants will satisfy more than just your taste buds, it will make you feel like a part of the DuPage community.


630.810.9500


12 DISCOVERDUPAGE.COM


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