THE HUMAN ERROR
7) The accountable executive must sign the policy, but I’ve seen policies where the entire management team had signed it.
8) A ll employees need to receive training to ensure they understand the importance of the document and their responsibilities.
9) It must be prominently displayed everywhere. 10) It must be enforced. 11) It needs to be reviewed on a regular basis. What you don’t want is a Safety policy hidden as a page in
a manual. The following is one of the best Safety policies I have ever seen and certainly one of the best for display and use. If you are able to read it, you will see that it follows the outline of Qantas’ 1964 policy, but it has been personalized and printed on a 24” x 36” poster for framing.
asked to see it and he sent the DOM to get it. I continued with the presentation until about 10 minutes later the DOM returned with a standard 8.5” x 11” sheet of paper with Safety Policy in black written across the top. I asked him where he found it, to which he hesitantly replied after the CEO nodded his head, “Behind a bunch of notices above the Xerox machine.” On the boardroom wall was their mission statement on a wood plaque with gold letters. I then made the point that the Safety policy was of far greater importance for the survival of the company than the mission statement and should be seen everywhere. This illustrated Safety policy could not be hidden. It was throughout the company and Dan, their president, would even bring his clients up to it to read, and explained that even they had a role to play in Safety. In fairness to the commuter airline, they updated their Safety policy, begin doing HF training and added the following to their passenger briefing: “If anyone has a Safety concern, please bring it to the attention of one of the flight attendants.” Safety is everyone’s business.
Now for a few Gap Analysis Phase 2 Safety Policy questions. 1. Do you have a Safety policy?
Yes ___ No ___ Partial ___ CA (If required) __CA stands for Corrective action_________
2. Does it outline management’s responsibilities? Yes ___ No ___ Partial ___ CA (If required) ____________ ________________________________________________
3. Does it outline the employee’s role in making it successful?
Yes ___ No ___ Partial ___ CA (If required) ____________ ________________________________________________
4. Does it include a statement regarding fair treatment when reporting one’s own errors or near misses? (Just Culture)
I remember in the 90s we were trying to convince companies to at least provide human factors training for their maintenance personnel. We offered, and still do, to provide an overview of just what it consisted of and why they should invest in the training. We still do, as then, provide this service for costs only. A small feeder airline took us up on the offer. The CEO, DOM and even a few board members gathered in their boardroom. When we came to Safety policy I asked if they had one, to which the CEO proudly replied, “Yes.” I
5. Is it signed by the accountable executive?
Yes ___ No ___ Partial ___ CA (If required) ____________ ________________________________________________
6. Is it prominently displayed? Yes ___ No ___ Partial ___ CA (If required) ____________ ________________________________________________
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DOMmagazine.com | june 2020
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