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The best of your letters, comments and social media this week
Tui: Fees, prices and help are a problem
Story: Tui says processing of refunds taking ‘around four weeks’ It’s too long to wait but the principle is OK. From an agent’s perspective, if everyone stuck to the same policy and it had been rubber-stamped to make it legal, this wouldn’t be an issue at all. But this only applies to Tui bookings up to
May 14. The biggest issue is still those that need to imminently pay a balance when you can’t get help; [Tui is] charging admin fees; and we have to collect a higher deposit than already collected, making the task to save these bookings impossible. Looking at their rates, the prices seem to have jumped up too, which I am guessing is to cover the 20% credit bonus it is now offering.
Amanda Matthews, Designer Travel Q Travel Weekly welcomes a response from Tui
Refunds: Catastrophe awaits if no intervention
I have followed with interest and then growing incredulity the war of words playing out in Travel Weekly between Abta and Kane Pirie and their supporters or detractors on the subject of refunds. Proposals from neither side are going to prove workable in a situation where money is simply not freely available to meet client demands. And moving dates is only going to delay the inevitable. What is ultimately required is for some rapid government intervention to change the law to give some short-term protection to operators to prevent mass failures, and for finance to be put in place to ensure all refunds can be underwritten by operators in the form of government loans. If this is not forthcoming, we need to accept the consequences will be catastrophic. Thomas Parsley, Hays Travel
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