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GET Ê
Greece: Credit for tourism plan
Story: Greece plans new rules for tourists this summer I applaud the Greeks for wishing to defend their own people and country. I seem to remember everyone playing hell in the UK that we were not checking inbound arrivals, so why should the Greeks not have their own rules to protect themselves? These social distance rules are not going away anytime soon, either here or in Greece. Ian Redpath
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clive@jacobsmediagroup.com
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The best of your letters, comments and social media this week Refunds: Firms will fail and
the wait for cash will be long Story: Abta chairman warns over ‘unhelpful’ CMA probe Of course companies are breaking the law by not paying out refunds as per the Package Travel Regulations. One thing the travel world agrees on is that customers have a right to a refund. So how best can we do it? If a company has the resources to
pay refunds, it should do so. For companies which do not have the funds to hand, it is the [Refund Credit Note] route. Is there a government plan to help such companies in regard to refunds, such as soft loans repaid over a number of years? Alas not. Not good enough, some [customers] will cry, we want our money now. So the Atol and Abta [protections] will kick in. Alas we will lose some companies. I dread to think of the
numbers involved, but it could be a long wait for refunds. Patrick Doyle
Richard Slater’s Henbury Travel Agents @HenburyTravel Some operators have played a blinder & been quick to refund, others are still refusing. As a small agency owner, clients trust our operation, but it’s still hard having to say the operator we recommended to you is now holding your money until March 2021
Which?: Causing panic
Story: Which? calls on government to take action now to prevent travel firms failing It [the Which? campaign] has whipped up panic. Some clients have become enraged and intimidating with their language and ‘knowing their rights’. Again, it’s the agent at the bottom of the pile, working for nothing, taking the full force. Paul Philpott, Beacon Travel
2020 GET SOCIAL: Email letters to
editorial@travelweekly.co.uk. Please write ‘Get Social’ in the subject line. DEADLINE: Midday Monday. All
correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments taken from
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GET SOCIAL:
travelweekly.co.uk @travelweekly travelweeklyuk @travelweeklyuk 7 MAY 2020 21
Village Travel Cheam @VillageTravel5 We may not be in the shop to celebrate VE Day’s 75th Anniversary
but we still wanted to mark the occasion and decorate our windows! #LestWeForget
BA: Gatwick plan ‘is sense’
Story: British Airways ‘may not operate at Gatwick after pandemic’ Makes sense really. Consolidate at Heathrow, where they really don’t want to lose slots. Ride it out from Heathrow and potentially start the return to Gatwick as demand returns. Gatwick is likely to have space available for a while to come. Sad news, though. Mark Godden, Cruise Circle
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