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INSIDE THIS


WEEK Contents


NEWS Hot Stories


Hays Travel eyes £1bn sales next year; Hoseasons’ brochure plan divides agents; Virgin Voyages unveils ‘Lady Ship’ details; Monarch owner vows to repay government; BA ‘not ready’ for its own GDS fee


Round-up HotelshopUK record; Catalonia bookings 08


WIN!


A place on a Disneyland Paris fam to see new summer Marvel attraction page 52


Special Reports Advantage Cruise Conference, S’hampton 10 Face to Face: Joe Thompson, Virgin Hays Travel IG Conference, Marbella


12 14


Atas Conference: 10-page photo special 16 Talk Back


27 Cruise ‘failing solos’; Cook, Greybull


NEWS YOU CAN USE Product Luxury Gold, Los Angeles


Operator Super Break, Tui, Landal Cruise Cunard, Celestyal, Regent Aviation Primera Air, Flybe, BA


FRONTLINE Day in the Life Paddy Payne, Neilson


04 31


32 39 40


A NOTE FROM THE EDITOR


Travel thrives on quality street I


s there something about travel retailing that makes it immune from the challenges other sectors are facing on the high street? It’s hard to avoid that conclusion when you read reports


from the likes of the Hays Travel IG Conference and hear how many agents are flourishing (pages 4 and 14). Hays Travel and its consortium isn’t alone in telling us the


high street remains a profitable place to do business. So what’s going on? Are we just guilty of paying too much attention to the successes while ignoring the failures? I’m not so sure. Hays IG member Admiral Travel tells us a number of


factors are working in its favour: online price parity from most suppliers, company failures driving online customers to agents, and expert staff. All of which means agents are able to provide the full


service of a traditional travel agent, offering advice, variety, peace of mind, personal service and competitive pricing. With the big two’s shops increasingly selling only their


own holiday brands, the local travel agency with an established and trusted presence is the best place to go to for independent advice. Hays Travel says it is also seeing good growth from its


homeworker members like Designer Travel and Not Just Travel, which again suggests personal service is valued. There’s no doubt the high street is changing and unfortunately sectors are suffering, as recent figures have shown (page 4). Let’s hope these trends are temporary.


It would be a great shame if thriving travel agencies start to suffer because the high streets on which they are located decline.


44


Apprentices Catch up with Rising Stars 46 Comment Miles Morgan: Tui rebrand ad 48 Mystery Shopper York agents put to test 58


DESTINATIONS


ATAS 2017 10-page picture special from touring and adventure conference in Birmingham


page 16


World Travel Market Preview Seminars: Our guide to the top sessions 61 Stands: We pick out the highlights from the stands around the world


BUSINESS


Round-up Lufthansa; hotel sites probed 87 Back page First Rate’s confidence index suggests holiday demand stays strong 88


WHAT


LUCY DID THISWEEK


69 Nov 2


Lucy Huxley Editor-in-chief @Lucy_Huxley


1


2 3


Had the most incredible week with four other journalist mums and their kids on a ‘Kuoni Family Adventure’ to Sugar Beach, Saint Lucia


Joined top travel agents for NCL, Regent Seven Seas Cruises and Oceania Cruises at a trade appreciation lunch in London


Hosted a Travel Weekly Executive Dinner for senior guests, with Nick Longman, Tui UK & Ireland managing director, as guest speaker


2 November 2017 travelweekly.co.uk 3


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