34 Technology
Housing Software Feature
REACHING FOR THE CLOUDS Specialist cloud-based job management soſt ware will enable a DLO to hit the ground running and streamline repairs and maintenance processes. Opting for a system delivered by SaaS (Soſt ware as a Service) means the soſt ware is accessed through the web rather than installed on a computer or server. T e provider manages the infrastructure, security and updates, and can easily add new functionality when needed. T is SaaS model enables the soſt ware to be cost-eff ectively implemented and
requires no specialist IT skills to operate. New systems can be up and running in a week and fully integrated within two months.
THE POWER OF AI Advances in artifi cial intelligence (AI) are also enabling greater effi ciency across several areas. Visits for compliance, servicing or responsive repairs can be scheduled in bulk allowing thousands of appointments to be organised at once. AI-powered algorithms plan the most effi cient routes for available engineers, optimising scheduling based on priority, availability, location and skillset. Not only does this functionality increase the chance of a fi rst-time fi x but boosts productivity and reduces travel costs. Automation also improves communication with tenants. Appointments
can be scheduled up to 120 days in advance with the fl exibility to rearrange as needed, reducing no access rates.
TECH-DRIVEN TRANSPARENCY With TSMs setting new requirements for social landlords to improve service quality and accountability, technology has a crucial role to play. Engineers have instant access to essential information such as asbestos registers, previous repairs, and appliance conditions. T is data can be viewed
Record spending on repairs, rising compliance demands, and growing tenant expectations, mean that social landlords can’t rest on their laurels
via a mobile app, updated in real time and consolidated into an online analytics dashboard. T e information is presented in statistical charts providing real- time visibility across key areas such as compliance, engineer performance, no access reasons, and customer satisfaction scores. T is centralised reporting framework increases transparency, helping social lands to meet new regulatory requirements while continuously improving service delivery. Each visit can also be analysed in terms of time taken, actions carried out,
and costs, enabling social landlords to monitor a DLO’s performance more eff ectively and remediate quickly if issues arise. Performance trends can be assessed over time to further optimise resources and improve productivity.
NO STANDING STILL Record spending on repairs, rising compliance demands, and growing tenant expectations, mean that social landlords can’t rest on their laurels. With the number of DLOs expected to increase in response, the need for cloud-based job management soſt ware will intensify too. Adopting this technology will enable in-house operations to be up and running quickly, driving effi ciency and reducing costs while delivering better outcomes for tenants.
Dave Carr is managing director of Propeller Housing Management & Maintenance June/July 2025
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