Landlord Latest LANDLORD LATEST Stonewater
Managing over 40,000 homes Stonewater is one of the UK’s leading social housing providers, committed to sustainability and customer wellbeing.
S
tonewater is one of the largest social housing providers in the UK, owning and managing over 40,000 homes for more than 93,000 customers. Our core social mission is to provide homes for those who need them most and
build foundations for customer’s futures. As a registered social landlord, we provide safe, affordable housing for
people of all ages and backgrounds, driven by a vision of everyone having the opportunity to have a place they can call home. We offer homes for rent, shared ownership and sale and have specialist
housing, retirement and supported living schemes for older and more vulnerable people, domestic abuse refuges, LGBTQ+ Safe Spaces, and young people’s foyers. Stonewater delivers customer-centred services and maximises value
through initiatives that support environmental and social sustainability and minimise our impact on the environment, alongside providing quality homes and neighbourhoods.
TENANT WELLBEING & ENGAGEMENT We aim to be a customer-driven organisation by creating relationships built on respect, honesty, transparency, and a commitment to equality, diversity and inclusion.
Te wellbeing of customers is paramount, and several initiatives support this.
Tese include Specialist Supported Living services for young people and people with mental health needs, Retirement Living services, specialist partner agencies supporting marginalised people in the community and specialist Domestic Abuse services. In 2023-24, around 4,000 people accessed and were supported by these services, with our Domestic Abuse services alone providing 6,500 instances of support. Our Warm Welcome Wednesday sessions, for instance, welcomed almost 400
customers in 2023-24, and provide communal spaces to help people save on their heating bills while learning more about additional support that’s available to them. Customers could take part in activities to connect with neighbours, stay active while having fun and hear from support agencies. Alongside varied wellbeing projects, we engage with customers, taking their
feedback, thoughts and insight across a wide range of areas, with a dedicated Customer Communications and Engagement team making sure customers’ voices are heard. Ways to engage and provide feedback come in many forms. Examples include
Community Champions, Disability Inclusion Groups, an Ageing Well Board, Complaints Learning Panel, resident associations and mystery shopping, as well as ad-hoc opportunities and petitions.
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