Landlord Latest 11


LANDLORD LATEST Platform Housing Group


Since 1967, Platform Housing Group has put a strong focus on providing aff ordable, safe homes – serving over 120,000 people since forming. With 2,000 dedicated colleagues, COO Marion Duff y explains how Platform is building a truly modern, customer-focused HA that’s fi t for the future.


P


latform Housing Group, established in 1967, provides homes for more than 120,000 people across the Midlands – spanning from Herefordshire to the Lincolnshire coast, and from the Derbyshire


Dales to the Cotswolds. T e organisation manages approximately 50,000 homes and employs around 2,000 colleagues who deliver locally-focused housing services. T eir portfolio includes homes for social and aff ordable rent, shared


ownership, supported housing, extra care schemes, and retirement living across the region.


‘A TRULY MODERN HOUSING ASSOCIATION’ In April 2021, Platform Housing Group launched a fi ve-year corporate strategy aimed at becoming a truly modern housing association. T is strategy built on the strengths of its legacy organisations and set out to create a unifi ed entity capable of meeting the evolving needs of customers and communities.


Since then, the sector has faced ongoing external challenges including


the fallout from Brexit, the Covid-19 pandemic, the war in Ukraine, rising energy costs, infl ation, and the impact of climate change. Alongside these pressures, new legislation and regulatory reforms have further shaped the organisation’s operations. In early 2023, we identifi ed fi ve key priority areas to focus on for the


remainder of the strategy period: • Improving customer services, including a reduction in complaints, compensation and an increase in customer satisfaction;


• Investment in existing homes, including the move to EPC ‘C’ and carbon neutral targets;


• Compliance in relation to requirements from the Regulator of Social Housing and other legislative and statutory expectations;


• Completion of our transformation processes; • Employee retention, engagement and wellbeing.


Housing Management & Maintenance April/May 2025


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