Landlord Latest
LANDLORD LATEST Karbon Homes
Karbon Homes is a housing provider based in the North East of England, focusing on delivering three strategic aims for affordable homes
K
arbon Homes builds, manages and looks aſter around 32,000 affordable homes for people across the North East and Yorkshire, located across diverse communities that all face very different
opportunities and challenges. Our mission is to provide our residents and communities with a strong
foundation for life, giving them the tools they need to thrive. To achieve this, we’re committed to delivering on three strategic aims: to
provide as many good quality homes as we can, deliver excellent service to our tenants and shape strong, sustainable places for our communities.
TENANT WELLBEING & ENGAGEMENT We strive to put our tenants at the heart of everything we do and we’re committed to ensuring our residents’ voices are heard and that their feedback is kept central to all our decision making. We facilitate a host of ways for our tenants to influence, challenge and help
deliver the work that we do, either in person or digitally. For those tenants who have an interest in a particular topic, such as
improving our digital services, guiding our building safety strategy, or influencing our roadmap to net zero, we have a range of project-specific
24 | HMMApril/May 2024 |
www.housingmmonline.co.uk
tenant groups. And for those who are passionate about the community in which they live
and are interested in helping us improve the services we offer locally, we have a number of area forums. As we’ve grown as an organisation and continue to grow, it’s remained
important to us that we stay in the best possible position to provide tenants with an excellent experience. An important element of that is staying local, having a strong connection with the communities in which we work and a clear understanding of both the challenges and opportunities that those communities face. Te area forums play a key role in this, enabling us to directly connect with
residents in different communities, and understand their thoughts and views on local issues and services. To further ensure we remain connected locally, we have rolled out a new customer service model, which gave our housing management and property services colleagues smaller patches. Tis will enable them to be more visible and available to tenants, which in
turn will help them build stronger relationships with them and ensure they have access to any support they may need. Our local presence within our communities, paired with the positive
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52
