Strategic Report


Corporate Governance


Financial Statements


Finsbury Food Group Annual Report and Accounts 2020


27


Key Performance Indicators Non-Financial


Revenue £k per Employee Performance 2020


2019 96 103


Definition Revenue/the average number of persons employed by the Group including Directors and excluding agency staff during the year.


2020 Performance A decline in sales due to Covid-19 and a steady average number of people employed. Average employees includes +500 employees furloughed at the peak over a period of 14 weeks and has exaggerated the decline in this measure.


Number of Employees Performance 2020


2019 3,177 3,062


Definition The average number of persons employed by the Group including Directors and excluding agency staff during the year.


2020 Performance An increase during the year primarily due to the full year impact of the acquisition of Ultrapharm. Included in the headcount are the peak of +500 employees who were furloughed for up to 14 weeks during the pandemic.


Number of BRC A Grade Ratings 2020


Performance 2019


6 6


Definition Number of sites attaining BRC A grade ratings for food safety.


2020 Performance A consequence of our focus on operational excellence, it underlines our strategy, and our purpose – of Baking Brilliance.


Performance 2019


Complaints per Million Units 2020


17.1 18.9


Definition Number of complaints/(number of units sold/1,000,000).


2020 Performance Our long-term commitment to product quality makes this a key measure. Process Blueprint has progressed throughout the Covid-19 period delivering tangible benefits and should drive further improvements across all sites.


RIDDORs* per 100k Hours Worked 2020


Performance 0.28 2019 0.22


Definition Number of RIDDORS in 12 months/(number of hours worked in 12 months/100,000).


* RIDDOR is the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013.


2020 Performance The KPI has deteriorated year on year. We are unhappy with the increase but believe we have the appropriate resourcing in place to focus on identified root causes of accidents.


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