“OUR EMM VERTICAL HAS 15 LOCATIONS GLOBALLY, ALL


WORKING WITH THE SAME SOLUTIONS


AND TECHNOLOGIES”


about managing their suppliers. An offshore or marine worker’s journey is not just a taxi ride from the final destination airport but often ends on an oil rig or vessel that could be in the Sahara Desert, the Gulf of Mexico or the Arctic Ocean. Often this content – such as helicopters, camp accommodation or private home rental – is not typically available in the GDS. For that last mile (or last several miles), the TMC really adds value.


AUTOMATING BOOKINGS Technology company Amadeus works closely with TMCs to create the template of a one- stop shop in this area. Head of corporate IT for Amadeus Asia


Pacific, Frédéric Saunier, said in a recent paper: “We help our TMCs automate bookings and control all the elements of each trip – charter, helicopter rides, flight changes and hotel payments – so that they can work faster while maintaining total itin- erary management. This drives efficiencies and enhances productivity, allowing them to reduce cost and have greater visibility of their booking activity.” Jennifer Charlton, VP global supplier relations at American Express Global Busi- ness Travel, says, “Our EMM vertical has 15 locations globally all working with the same solutions and technologies, which allows us to bring global consistency to our customer base. Our strength is our flexibility in managing client needs whether on a local, regional or global basis. Our customers in this sector require consistency across the service platform, flexibility, aggregated data and full visibility of travellers’ location at


12 BBT ENERGY, MARINE & MINING SUPPLEMENT 2019 In association with


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