HANGAR TALK


New Helicopter Support Center in Brazil to Enhance Service Capabilities in South America


Leonardo recently announced that its regional helicopter customer service capabilities in Brazil are being expanded with the building of a new facility in Itapevi, 30 km from São Paulo. The groundbreaking center was celebrated officially with local and Italian authorities and industrial representatives. Construction of the new facility, run by Leonardo do Brasil over a 79,000 sm area, is scheduled to be completed in April 2020. Until then, Leonardo will provide its regional customers with continued service quality through the existing center in São Paulo.


The new support center will include maintenance hangars, bonded warehouse, workshops and other supporting services including a dedicated heliport. There is the possibility of further expansion in the future. Services provided include spares, maintenance, product support, and engineering services for the AW119 single engine, AW109 light twin series, and AW Family including the AW139, AW169 and AW189 types.


To date more than 190 helicopters operating in Brazil are performing many roles including corporate/private transport,


law enforcement, public services, offshore transport, and naval applications. The continued growth shown in South America in recent years, along with the introduction of all new models, means this latest development will support the company in meeting new requirements in the region. South America shows significant medium- to long-term potential for a range of roles, including EMS/SAR, security and disaster relief applications.


This new, larger facility demonstrates Leonardo’s long-term commitment to the region and its customers, and aligns to the Leonardo Industrial Plan’s focus on stronger customer support services and proximity. Enhanced services will contribute to maximize the helicopter fleet mission effectiveness and safety of operations to the benefit of operators, crews and the served communities.


Outstanding customer service enhancements have also been recognized by Professional Pilot Magazine’s Helicopter Product Support Survey with Leonardo ranked first for the second year in a row, and in all categories including response time, technical manuals, Aircraft On Ground speed, technical representatives, service satisfaction, spares availability and cost of parts.


Bell’s Customer Advantage Plan (CAP), customers will also have the option to sign up for a Pratt & Whitney Eagle Service™ Plan (ESP™) for their engine maintenance needs.


Bell and Pratt & Whitney Make Signing Up for Maintenance Programs Easier


Pratt & Whitney recently announced that Bell 212, 412, 427 and 429 helicopter customers now benefit from a single point of contact to learn about and enroll in aircraft and engine maintenance plans. When enrolling an aircraft into


“We are pleased to work with Bell to offer our customers a more convenient way to maximize the value of their aircraft and


engines,” said Satheeshkumar


Kumarasingam, vice president, Customer Service at Pratt & Whitney. “With an Eagle Service™ Plan, customers can keep their engines performing at their best and ready for takeoff at a moment’s notice. They can


also reduce unplanned maintenance and expenses, while increasing time between maintenance events.”


Bell is fully equipped and authorized to detail the benefits of Pratt & Whitney’s pay-per-hour ESP™ to helicopter owners, and can simultaneously register customers for CAP and ESP™. Bell 427 and 429 helicopter owners can choose ESP™ Platinum or Gold coverage for their PW207 engines, and Bell 212 and 412 helicopter owners can select ESP™ Gold or Gold Lite for their PT6T Twin- Pac® engines.


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